End User Technology Support Technician

Vivid; Plymouth; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Annual discretionary bonus

Pension matched 6%

Life assurance 3x salary

Private medical insurance

Medicash health plan

Enhanced parental leave

Counselling and financial information

Electric car scheme

In-house training & mentoring

Job summary

VIVID is hiring an End User Technology Support Technician to join our IT team. This full-time role (37 hours) involves 20% office-based collaboration within the CIDO team and across the business, delivering hands-on technical support to staff and helping maintain IT services.

You’ll contribute to evaluating and onboarding new technologies, supporting service transition, and managing IT equipment lifecycle to ensure staff have the tools they need from day one.

Qualifications

• Experience in a busy IT Service Desk.
• Strong customer service orientation and communication skills.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Support IT services across the organisation and collaborate within IT teams.
• Assist with evaluation, testing, trials, and proof-of-concept activities for new technologies.
• Support service transition and ensure smooth introduction of new products into live operation.
• Manage employee lifecycle IT tasks including provisioning, device builds, and access management.

Skills

Technical support

Customer service

Service Desk

Hardware & software

Job description

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports and attracts the best people!

We’re looking for an End User Technology Support Technician to join our team! This is a full-time permanent position working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working within the CIDO team and other colleagues across the business.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• Annual discretionary company performance‑related bonus, rewarding our collective success
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As an End User Technology Support Technician, you’ll play a key role in supporting the delivery, maintenance, and continual improvement of IT services across the organisation. Working as part of a collaborative IT team, you’ll assist with the evaluation, testing, trials, and proof‑of‑concept activities for new technologies and services, helping to develop project scopes, business cases, and implementation plans. You’ll also support Service Transition activities, ensuring new products and services are successfully introduced into live operation and incorporated into the IT service catalogue.

A key part of the role will involve supporting the employee lifecycle from an IT perspective. This includes provisioning system access for new starters, building and configuring hardware, delivering IT inductions, and ensuring new employees have the tools they need to be productive from day one. You will also process leavers and employee role changes, ensuring user accounts are updated or disabled appropriately, and that company‑issued equipment is returned promptly.

You’ll help manage the lifecycle of IT equipment, including laptops, desktops, tablets, printers, communication devices, and associated technology, ensuring equipment is used effectively, maintained appropriately, replaced when necessary, and disposed of in line with company policies and relevant legislation.

We’re looking for a candidate with excellent technical troubleshooting skills across both hardware and software environments, combined with hands‑on experience working within a busy IT Service Desk environment. The successful applicant will have previous experience in a similar IT support role and a proven ability to provide effective technical assistance while delivering high levels of customer service. Experience working within a structured IT department, following established processes, procedures, and service standards, is essential, along with the ability to prioritise workload, resolve issues efficiently, and work collaboratively as part of a wider IT team.

Interviews are due to take place WC 26 Oct (subject to change)