End User Technologist

CIBT Global, Inc.; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in immigration and visa services seeks an End User Technologist to provide customer-focused IT support in a global enterprise environment. The role involves resolving technical issues, managing security, and supporting end-user devices. Ideal candidates will have a degree in computer science or equivalent experience and possess strong analytical and communication skills.

Qualifications

• Graduate in the field of computer science or 5 years equivalent work experience.
• 2-4 years experience as a Desktop Support Specialist.
• Experience with IT Support ticketing systems.

Responsibilities

• Identify, log and resolve technical problems with software applications or network systems.
• Manage End-Point security including virus, malware, and spam protection.
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Customer service orientation

Education

Graduate in computer science

Tools

M365 Fundamentals

AZ-104

MD-102

CCNA

Network+

Job description

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Position Overview

Position provides customer service focused IT Support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests.

Position Overview

Position provides customer service focused IT Support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests.

Primary Responsibilities

• Identify, log and resolve technical problems with software applications or network systems.
• Manage End-Point security including virus, malware, and spam protection.
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts and access rights.
• Identify potential changes and system improvements for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute progress reports to management as required
• Perform other duties and responsibilities as required to fulfill job function or as assigned.
  
  

Position Requirements

Education:

• Graduate in the field of computer science and or 5 years equivalent work experience.
• Preferred Certifications: M365 Fundamentals, AZ-104, MD-102, CCNA, Network+
  
  

Experience

• Experience with IT Support ticketing systems.
• Desired experience of 2-4-year experience as a Desktop Support Specialist.
• Azure AD user provisioning and administration.
• Microsoft MFA.
• SharePoint Online.
• Office 365 Administration.
• Imaging and supporting Windows 11 desktop/laptops.
• Preferred Intune, Autopilot experience.
• Desired Apple MAC, JAMF.
  
  

Skills Required

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
  
  

Work Conditions

• Sitting or standing for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  
  

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

Our Values - Our Values emphasize the following 5 key areas:

• Global Diversity– we embrace the diversity of operating a global business to create a unique culture for the benefit of customers and employees.
• Service Excellence–we are passionate about providing customers with a superior experience each time they use our service.
• Integrity–we protect our customer’s interests, data and reputation through strong ethical culture and rigorous compliance programs.
• Teamwork–we work collaboratively to deliver exceptional customer satisfaction.
• Expertise–we apply our expertise and knowledge to provide innovative solutions for customers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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