End User Technologist

CIBT; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of immigration and visa services is seeking a Desktop Support Specialist to provide customer service-focused IT support. This role involves troubleshooting technical problems, managing security, and collaborating across business areas. Candidates should have a strong background in IT support, relevant certifications, and excellent communication skills.

Qualifications

• Minimum 5 years of work experience in IT support.
• Preferred certifications include M365 Fundamentals, AZ-104, MD-102, CCNA, Network+.
• 2-4 years of experience as a Desktop Support Specialist.

Responsibilities

• Identify, log, and resolve technical problems related to software applications and network systems.
• Manage end-point security and perform installation, configuration, maintenance, and troubleshooting.
• Ensure work is completed within agreed service levels and create progress reports.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Service Orientation

Team Collaboration

Education

Graduation in Computer Science or equivalent

Tools

M365

Azure AD

Windows 11

Intune

JAMF

Job description

Position Overview:

This role provides customer service-focused IT support in a diverse, global enterprise environment. The position involves working across various technologies and collaborating with multiple business areas to support incidents, problems, and requests.

Primary Responsibilities:

1. Identify, log, and resolve technical problems related to software applications and network systems.
2. Manage end-point security, including virus, malware, and spam protection.
3. Perform installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripherals.
4. Maintain network asset management, including inventory and technical documentation.
5. Administer and maintain end-user accounts and access rights.
6. Identify potential system improvements and changes for consideration and implementation.
7. Ensure work is completed within agreed service levels and departmental guidelines.
8. Create and distribute progress reports to management as required.
9. Perform other duties as assigned to fulfill the job function.

Position Requirements:

Education:

• Graduation in computer science or equivalent work experience (minimum 5 years).
• Preferred Certifications: M365 Fundamentals, AZ-104, MD-102, CCNA, Network+.

Experience:

• Experience with IT support ticketing systems.
• 2-4 years of experience as a Desktop Support Specialist.
• Azure AD user provisioning and administration.
• Microsoft MFA, SharePoint Online, Office 365 administration.
• Imaging and support of Windows 11 desktops/laptops.
• Preferred experience with Intune, Autopilot, Apple MAC, JAMF.

Skills Required:

• Strong communication skills, both written and oral.
• Excellent interpersonal skills.
• Ability to communicate technical information in user-friendly language.
• Self-motivated and goal-oriented.
• Attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage tasks effectively in high-pressure environments.
• Customer service orientation.
• Experience in team collaboration.

Work Conditions:

• Sitting or standing for extended periods.
• Dexterity to operate keyboards, mice, and handle computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects.

About Us:

CIBT is a leading global provider of immigration and visa services, with over 1,600 professionals across 60 offices in 27 countries. We serve 75% of Fortune 500 companies, offering comprehensive services through our brands, Newland Chase and CIBTvisas. We are committed to delivering exceptional service and uphold values of diversity, excellence, integrity, teamwork, and expertise.