End User Support Specialist, High-Touch & JML

Humankind Recruitment; Manchester; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Humankind Recruitment is seeking an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across corporate offices, focusing on workplace readiness and user experience. The role emphasizes controlled execution, ticket discipline, and strong case ownership within a defined support model.

You will own end-to-end support cases, perform JML activities, and collaborate with Service Desk, EUC, Identity, Infrastructure, and security teams to ensure clean

Qualifications

• Proven experience in end-user support, client support, workplace technology support, or a comparable service delivery role.
• Strong knowledge of Windows and macOS in managed enterprise settings.
• Experience with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline.
• Ability to work in a process-led operating model with clear boundaries, documentation, and escalation paths.

Responsabilités

• Deliver incidents and service requests escalated from Service Desk or routed through approved channels; progress to resolution with timely updates.
• Perform onboarding, offboarding, access changes, device handovers, and related user lifecycle activities.
• Support endpoint devices, peripherals, collaboration spaces, and workplace IT services across offices and locations.

Connaissances

End-user support

Windows

macOS

ITSM tooling

Incident management

Communication

Team collaboration

Description du poste

Humankind Recruitment is seeking an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across corporate offices, focusing on workplace readiness and user experience. The role emphasizes controlled execution, ticket discipline, and strong case ownership within a defined support model.

You will own end-to-end support cases, perform JML activities, and collaborate with Service Desk, EUC, Identity, Infrastructure, and security teams to ensure clean