End User Support Specialist

Cap Resourcing Ltd; West of England; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Cap Resourcing Ltd is seeking an End User Support Specialist / Service Desk for a hybrid role in Bristol. The ideal candidate will bring strong 2nd line support experience within an MSP, focusing on troubleshooting and ownership of user issues.

Requirements include solid Microsoft knowledge across Windows, M365 and Azure, plus experience with remote support tools and excellent communication to assist non-technical users. A Microsoft Associate certification is essential.

Qualifications

• MSP environment service desk/technical support experience.
• Strong troubleshooting across devices, apps and networks.
• Excellent communication and ability to assist non-technical users.

Education

Microsoft Associate certification

Tools

Windows OS

Microsoft 365

Azure

Remote support tools

Job description

End User Support Specialist / Service Desk

Bristol Office Up to £35,000 DOE

We're working with an established technology business that is looking for an experienced End User Support Specialist / Service Desk Consultant to join their team on a Hybrid basis

This is a 2nd line support role, ideal for someone with a strong background in an MSP environment who enjoys troubleshooting, taking ownership of issues and providing a high level of service to customers.

What we're looking for:

• Strong experience in a Service Desk / Technical Support role within an MSP
• Solid Microsoft knowledge across Windows, M365 and Azure
• Strong troubleshooting skills across devices, applications and networks
• Excellent communication skills and the ability to support non-technical users
• Experience working with remote support tools
• A Microsoft Associate level certification is essential
• A proactive, customer focused approach with a strong sense of ownership