IT Support Engineer

Nextech Group; Bromsgrove; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Paid professional certifications

Hybrid working

Career development

Job summary

Nextech Group is seeking an IT Support Engineer in Bromsgrove offering hybrid working and funded certifications to develop your career in a modern tech environment.

You will deliver 1st/2nd line support across a variety of technologies and collaborate with a friendly MSP-style team to grow your skills while receiving fully funded certifications.

Qualifications

• 1–2 years’ experience in IT Support or helpdesk.
• Solid understanding of Microsoft technologies and basic networking.
• A passion for learning and improving technical skills.
• Strong communication skills and a customer-focused approach.
• Enjoys problem solving and working as part of a team.

Responsibilities

• Resolving user issues across desktops, servers, cloud and network environments.
• Supporting the second and third line engineers in technical issues and projects when required.
• Monitoring systems, escalating complex issues, and helping improve processes.
• Collaborating with senior engineers to expand your technical knowledge.
• Providing excellent customer service with a proactive mindset.

Skills

Microsoft technologies

Networking

Troubleshooting

Communication

Teamwork

Tools

Windows 10/11

Windows Server

Microsoft 365

VMware

Azure

Job description

Role: IT Support Engineer

Location: Bromsgrove (Hybrid Working)

Salary: £30,000 + Paid Certifications

Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?

This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.

The Role

You’ll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:

• Windows 10/11 &Windows Server
• Microsoft 365 (Teams, Exchange, SharePoint)
• Networking (DNS, DHCP, firewalls, switches, VPNs)
• VMware & Virtualisation
• Azure cloud services
• Hardware troubleshooting & device configuration
• General IT support, ticket management, and customer communication

This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment.

What You'll Be Doing

• Resolving user issues across desktops, servers, cloud and network environments
• Supporting the second and third line engineers in technical issues and projects when required
• Monitoring systems, escalating complex issues, and helping improve processes
• Collaborating with senior engineers to expand your technical knowledge
• Providing excellent customer service with a proactive mindset

What We’re Looking For

• 1-2 years’ experience in an IT support or helpdesk role
• A solid understanding of Microsoft technologies and basic networking
• A passion for learning and improving your technical skills
• Strong communication skills and a customer-focused approach
• Someone who enjoys problem solving and working as part of a team

What’s in It for You

• £30,000 salary
• Hybrid working
• Paid professional certifications (Microsoft, Networking, Security etc.)
• Great culture, supportive management, and ongoing career development
• Exposure to modern technologies across cloud, virtualisation, networking and more
• Opportunity to progress into 2nd line, cloud, networking or project roles

If you think this role could be the ideal next step in your career we want to hear from you!