End User Support Specialist

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in London is seeking an End User Support Specialist to ensure smooth technology operation for employees. This role involves managing IT incidents, providing hardware and software support, and developing documentation. Candidates should have a customer-focused approach and proven end-user support experience in a tech-driven environment.

Qualifications

• Proven experience in an end-user support role.
• Strong problem-solving and analytical skills.
• Familiarity with IT ticketing systems.

Responsibilities

• Manage and resolve user-reported IT incidents.
• Provide hands-on hardware support and troubleshooting.
• Develop and maintain clear technical documentation.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Customer-focused approach

Tools

Jira

Job description

Social network you want to login/join with:

End User Support Specialist, london (city of london)

col-narrow-left

Client:

nimbus

Location:

london (city of london), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Join our EUS team in London and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.

What you'll be doing:

• Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilising Jira for logging and tracking.
• Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
• Support software applications through installation, configuration, troubleshooting, and license management.
• Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
• Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
• Develop and maintain clear technical documentation and knowledge base articles for common issues.
• Support new hires with onboarding and provide ongoing user training on IT systems and tools.
• Implement and maintain system and software updates and security patches.
• Contribute to the implementation of security best practices and assist with compliance requirements.
• Monitor system performance and implement optimizations for speed and reliability.
• Track service desk metrics and contribute to reporting on support activities.
• Provide end-user support for IT projects, including testing and deployment of new systems.
• Assist with data backup and recovery processes.

We're looking for someone with:

• Proven experience in an end-user support role.
• Strong problem-solving and analytical skills.
• Familiarity with IT ticketing systems (Jira experience is a plus).
• Solid understanding of hardware, software, and networking principles.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused approach.

Ready to contribute your technical expertise to a supportive and dynamic environment in London? Apply now to join our EIT team!

#ITSupport #EndUserSupport #TechJobs #London #UK #Technology #Helpdesk #ITEngineer #Career