Head of IT Operations

Medica Group; Hastings; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Flexible/hybrid working

Annual bonus

Pension

Employee assistance programme

Cycle to work scheme

Job summary

Medica Group is seeking a Head of IT Operations to lead a multidisciplinary IT Operations function, including Service Desk, End User Services, Infrastructure, Networks and Information Security. You will report to the CTO, shaping and delivering the technology strategy to support Medica's growth.

The role requires strong leadership, governance, and collaboration with executives, suppliers and stakeholders. A hybrid working arrangement and annual bonus are offered.

Qualifications

• This role requires leadership of a large, multi-disciplinary IT Operations function.
• Experience in budgets, forecasting, technology investment planning and supplier management.

Responsibilities

• Lead IT Operations across Service Desk, End User Services, Infrastructure, Networks and Information Security.
• Collaborate with executive stakeholders and manage tech roadmaps and major incidents.
• Drive continuous improvement in service delivery and customer experience.

Skills

Strategic IT leadership

IT Operations management

Budgeting & forecasting

Stakeholder management

Executive communication

Cyber security governance

Regulatory compliance

ITIL Service Management

Vendor & contract management

Education

Degree in Information Technology or Computer Science

Tools

Azure

Job description

Job Description

Head of IT Operations

Salary: Up to £100,000 p/a dependent on experience

Plus access to annual bonus

Hours: Monday to Friday, 8.30am to 5.00pm

Job Role

This is an exciting time to join Medica, the UK's leading private telemedicine provider, as we continue to invest in technology, operational excellence, and digital transformation. As Head of IT Operations, you will play a critical leadership role in shaping and delivering the strategy that underpins our technology services and supports our continued growth. Reporting to the Chief Technology Officer, you will lead a multidisciplinary IT Operations function encompassing Service Desk, End User Services, Infrastructure, Networks, and Information Security. You'll be responsible for ensuring technology services remain secure, resilient, scalable and aligned with business priorities, while driving continuous improvement across service delivery and customer experience. This is an excellent opportunity for an experienced senior IT leader who enjoys balancing strategic leadership with operational delivery. You'll work closely with executive stakeholders across the business, managing technology roadmaps, operational resilience, supplier relationships, budgets, security governance, and major incident management. You'll also play a key role in developing high-performing teams and ensuring technology services continue to support Medica's ambitious growth plans.

Who We Are

Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

Essential

Job requirements

• Significant experience leading large, multi-disciplinary IT Operations functions.
• Proven experience managing Service Desk, End User Services, Infrastructure, Networking and Operational Cyber Security teams.
• Strong leadership experience with the ability to coach, mentor and develop high-performing teams.
• Extensive knowledge of IT Service Management frameworks and operational governance.
• Experience managing budgets, forecasting and technology investment planning.
• Strong supplier, contract and commercial management experience.
• Experience leading major incidents, operational resilience and business continuity activities.
• Strong understanding of cyber security, risk management, and regulatory compliance.
• Excellent stakeholder management and executive communication skills.
• Degree in Information Technology, Computer Science, a related discipline, or equivalent experience.

Desirable

• ITIL Managing Professional, Strategic Leader or similar qualification.
• Leadership or management qualification such as ILM or CMI.
• Microsoft, Azure, Cyber Security or Infrastructure certifications.
• Experience within healthcare, diagnostics, teleradiology, or another regulated environment.
• Knowledge of ISO 27001, Cyber Essentials Plus, NHS DSP Toolkit or equivalent compliance frameworks.
• Experience managing Azure and hybrid cloud environments.

Core Benefits For You

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance + bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

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