End User Device Technician

University of Bristol; West of England; On-site; GBP 29,000 - 32,000; Full time

Job summary

University of Bristol IT Services is seeking an End User Device Technician to manage device deployment, build and delivery with strong customer service.

Role involves updating CMDB and databases, coordinating with suppliers, and ensuring safe, compliant working practices. 35 hours per week, fixed-term until 27/07/2027, salary £28,778 - £32,080 per annum.

Qualifications

• Experience in building and configuring computers according to defined specifications.
• Diagnostics skills to identify hardware or deployment failures and perform first line repairs or maintenance tasks.
• Proficiency in administrative tasks such as updating guidance documents, databases and incident management systems.
• Strong organizational skills to efficiently organize workload and plan delivery schedules.
• Capacity to diagnose and troubleshoot technical issues, escalating more complex problems to management or colleagues for resolution.
• Must hold a valid UK driver’s license

Responsibilities

• Using the IT Service Management (ITSM) tool build computers according to defined specifications arranging for their efficient delivery or collection
• Update relevant databases, asset and incident management systems, including device deployment and disposals, to ensure that accurate, up to date information is accessible to IT teams or colleagues.
• Carry out device resets using understanding of the University standard device build updating the Configuration Management Database (CMDB) accurately and in good time.
• Diagnose hardware or deployment failures and report them in an accurate manner to other teams in IT Services.
• Ensure the working space is safe according to Health & Safety rules and procedures
• Organise own workload efficiently and plan delivery schedules to ensure that device build, deployment and delivery is undertaken in a timely manner, prioritising urgent requests as required
• Provide excellent customer service, responding to enquiries regarding the delivery function, liaising with customers regarding tickets.
• Respond to enquiries from other teams within IT Services.
• Assist with the delivery of equipment from suppliers and loading/unloading into storage, while also ensuring that both delivery and storage areas adhere to established standards.

Skills

Computer build

Diagnostics

Administrative tasks

Organization skills

Troubleshooting

Driver's license

Job description

School/Unit: IT Services

The role

Within the University our IT Services department is on an exciting journey. Our vision is to provide globally accessible technical services and digital solutions to empower world class learning and research at the University. As part of this journey, we are looking for a dynamic and customer focused End User Device Technician to join the team.

The role holder provides device deployment to other front-line teams in IT Services and performs the day-to-day activities to build, deliver, collect, and dispose of computers and mobile devices. The role holder performs the team’s delivery cycle and ensures that deliveries are receipted and checked correctly and works with suppliers to rectify any issues.

What will you be doing?

• Using the IT Service Management (ITSM) tool build computers according to defined specifications arranging for their efficient delivery or collection
• Update relevant databases, asset and incident management systems, including device deployment and disposals, to ensure that accurate, up to date information is accessible to IT teams or colleagues.
• Carry out device resets using understanding of the University standard device build updating the Configuration Management Database (CMDB) accurately and in good time.
• Diagnose hardware or deployment failures and report them in an accurate manner to other teams in IT Services.
• Ensure the working space is safe according to Health & Safety rules and procedures
• Organise own workload efficiently and plan delivery schedules to ensure that device build, deployment and delivery is undertaken in a timely manner, prioritising urgent requests as required
• Provide excellent customer service, responding to enquiries regarding the delivery function, liaising with customers regarding tickets.
• Respond to enquiries from other teams within IT Services.
• Assist with the delivery of equipment from suppliers and loading/unloading into storage, while also ensuring that both delivery and storage areas adhere to established standards.

Occasional out-of-hours or weekend work may be required.

You should apply if

• Experience in building and configuring computers according to defined specifications.
• Diagnostics skills to identify hardware or deployment failures and perform first line repairs or maintenance tasks.
• Proficiency in administrative tasks such as updating guidance documents, databases and incident management systems.
• Strong organizational skills to efficiently organize workload and plan delivery schedules.
• Capacity to diagnose and troubleshoot technical issues, escalating more complex problems to management or colleagues for resolution.
• Must hold a valid UK driver’s license

Additional information

Contract type: Fixed term until 27/07/2027

Work pattern: 35 hours/week

Grade: F

Salary: £28,778 - £32,080 per annum

School/Unit: IT Services

Shift pattern: Monday - Friday

This advert will close at 23:59 UK time on 7th October 2026

For informal queries please contact: Lania Barratt ([e-mail])

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

Available documents

• SUPP113819 End-User_Device_Technician JD.pdf