End User Device Specialist (Linux)

WEG Engineering and Technology; Coventry; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

University of Warwick is seeking a temporary Linux Desktop Support specialist to maintain daily operations for Linux endpoints and handle escalations. You will contribute to policy maintenance, remediation, and documentation within a busy academic IT setting.

The role emphasizes improving automation, scaling solutions, and collaborating with researchers and IT colleagues to ensure reliable desktop services across a large campus.

Qualifications

• Strong experience administering Linux desktop/workstation environments.
• Experience supporting Ubuntu and Red Hat Enterprise Linux.
• Excellent Linux command line skills and scripting ability (Bash).
• Familiarity with configuration management tools such as Chef, Ansible, Puppet, or SaltStack.
• Understanding of networking fundamentals and endpoint security practices.

Responsibilities

• Maintain day-to-day operation of the Linux endpoint service.
• Support 1st and 2nd line escalations for Linux workstations.
• Maintain and update existing CinC policies (policies spelled as in org).
• Produce documentation for support and operational processes.
• Support vulnerability remediation initiatives.
• Identify opportunities for automation and service improvement.

Skills

Linux desktop administration

Linux command line

Ubuntu / RHEL

Bash scripting

Automation / configuration management

Networking fundamentals

Endpoint security

Documentation

Problem solving

Stakeholder communication

Tools

Chef

Ansible

Puppet

SaltStack

Cinc

Job description

Hybrid Flexible Working (3 Days On-Site)

The University of Warwick Device Support Team is seeking temporary cover to support the needs of a large desktop Linux user base. This team supports a wide range of academic and research needs across a large campus and with multiple departments and research initiatives.

The position is primary to offer the team cover for a 3 – 4 month period, but opportunities to extend or even move across to a permanent position could also be on offer for the right candidate.

The role will be part of an established team that is part of a large university IT Department and will be directly involved in a range of research projects.

Daily Duties

• Maintaining day-to-day operation of the Linux endpoint service.
• Supporting 1st and 2nd line escalations relating to Linux workstations.
• Maintaining and updating existing Cinc policies.
• Producing documentation for support and operational processes.
• Supporting vulnerability remediation initiatives.
• Identifying opportunities for automation and service improvement.

Skills & Requirements

A suitable applicant will have good direct working exposure of Linux Desktop support and ideally within an academic / research environment.

• Strong practical experience administering Linux desktop and workstation environments.
• Experience supporting Ubuntu or Red Hat Enterprise Linux
• Excellent Linux command line skills.
• Experience troubleshooting operating systems, networking, software, and device issues.
• Experience writing and maintaining Bash scripts.
• Understanding of configuration management principles.
• Exposure to tools such as Chef, Cinc, Ansible, Puppet, SaltStack, or equivalent.
• Ability to develop scalable and repeatable technical solutions.
• Understanding of endpoint security and patch management.
• Knowledge of software packaging and deployment concepts.
• Understanding of networking fundamentals.
• Experience working with authentication and directory services.

Operational Skills

• Experience working in an IT support or platform administration role.
• Ability to manage workload effectively and prioritise competing demands.
• Experience using ticketing and workflow systems.
• Strong problem-solving and analytical skills.

Communication

• Ability to communicate effectively with both technical and non-technical stakeholders.

Desirable Skills and Experience

• Previous experience supporting Ubuntu Linux workstations
• Prior experience in the Higher Education sector.
• Experience automating and managing GNOME desktop environment configuration at scale, including the use of dconf, GSettings, or equivalent technologies.
• Experience with Polkit policy design and administration.
• Experience with Chef or Cinc.
• Experience managing Linux endpoints at scale.
• Knowledge of research computing environments.

For more information please contact [e-mail]

Warwick Employment Group is acting an internal recruitment provider for this vacancy