End User Device (EUD) Lead

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 42,000 - 66,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust's Desktop Operations team is seeking a capable EUD Operations Manager to lead the EUD Specialists and Technicians, ensuring all workstreams meet timescales and SLAs. You will own End User Devices service delivery, drive improvements to infrastructure, and contribute to desktop strategy and project delivery across the healthcare community.

If you value a supportive IT environment, join us to help deliver robust digital services that support patient care

Qualifications

• Experience supervising EUD Specialists and Technicians.
• Ability to meet SLA targets and manage service delivery.

Responsibilities

• Supervise EUD Specialists and EUD Technicians and ensure workstreams meet timescales and SLAs.
• Own End User Devices service delivery and ensure robust IT services meet clinical needs.
• Develop Desktop Operations strategy and policy, and deliver infrastructure improvements.
• Support community-wide IT projects with knowledge and technical input, and establish ongoing support as projects become BAU.

Skills

Team leadership

EUD management

SLA & service delivery

Job description

You will work as part of the Desktop Operations Team to support and manage the desktop environment and provide a high-quality service to the healthcare community and GP surgeries.

The successful candidate will need to take responsibility for all aspects of supervising the EUD Specialists and EUD Technicians and ensure all workstreams are complete in the required timescales and SLA's.

• To take responsibility for all aspects of End User Devices service delivery, ensuring SLA performance and target timescales are met.
• Manage a team of EUD Specialists and EUD technicians, encouraging development and support them to deliver a performant service.
• Ensure delivery of robust and reliable IT services which meet the health community’s clinical needs, and comply with defined service levels
• Assist in the development of Desktop Operations strategy and policy, and deliver technical improvements to infrastructure with input into concept/design/business case/implementation and ongoing support.
• Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual

Why Work With Us

This is an exciting time to join the Trust as we have just implemented a Devon-wide EPR aimed at improving patient care across the Trust.

Our Desktop Operations is made up of individuals who have a flexible and professional approach.

The team is very friendly and has years of knowledge and experience we are willing to share. You will contribute towards the achievement of our goal of making a positive impact on the lives of patients and staff, through the provision of a robust and functional digital infrastructure. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.

The work of the IT team directly impacts the productivity and success of the entire organisation. Knowing that their efforts are crucial to the smooth operation of healthcare gives team members a strong sense of purpose and accomplishment

For further details / informal visits contact: Name: Phil Faulkes Job title: EUD Manager Email address: [e-mail] Telephone number: 07917351118

Should you need to contact me on my mobile, please leave a voicemail if I am unavailable, and I will respond at the earliest opportunity.