Assistant Support Technician

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

NHS discounts

35 days holiday pro rata

Job summary

Assistant Support Technician role at University Hospital Southampton NHS Foundation Trust based in Southampton. You will join the End User Devices team to configure new devices, support audits, and develop IT skills while delivering reliable end-user support to clinical teams.

The role focuses on 2nd line support, fault diagnosis, and ensuring IT equipment is available when needed. The organisation supports flexible working and offers a generous pension scheme, annual leave, and NHS discounts.

Qualifications

• Level 4 NVQ or Diploma or equivalent experience.
• Strong customer service abilities.
• Good general IT knowledge.
• Proficient MS Office user (incl. M365).
• Troubleshooting experience.
• Data protection awareness.
• Teamwork skills.

Responsibilities

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues.
• Make configuration changes or data corrections within assigned systems as required.
• Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies and procedures.

Skills

Customer service

IT knowledge

MS Office

Troubleshooting

Teamwork

Communication

Education

Level 4 NVQ or Diploma or equivalent experience

Tools

MS Office (incl. 365)

SQL (basic)

IT hardware knowledge

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Assistant Support Technician

Contract Type: Permanent

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team as an Assistant Support Technician. The End User Devices team are UHS Digital's expert hub for desktops, laptops, printers, tablets and many other types of IT hardware. You will be learning how to configure new devices, supporting audits by tracking down devices, and developing your skills as an IT expert.

This role is key to supporting our clinical teams by ensuring they have the correct IT equipment that works at the times it's needed.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service.

• UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

In this role, your key responsibilities will include

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
• Make configuration changes or data corrections within assigned systems as required.
• Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies and procedures.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Level 4 NVQ or Diploma or equivalent experience
• Understanding of what it means to deliver good customer service
• Good all-round understanding of information technology
• Proficient MS Office user (up to and including M365)
• Experience with troubleshooting and solving problems
• Knowledge and understanding of the importance of data protection
• Experience of collaborating or working in a team

Desirable criteria

• Previous experience as a user of complex digital systems
• Recognised IT qualification
• Knowledge of hospital patient flows
• Relevant experience of database administration / maintenance
• Basic knowledge of SQL
• Basic knowledge of any programming language(s)
• Previous experience of working in an IT Support service

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together