End User Computing Team Manager

University of Bristol; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

The University of Bristol seeks a Team Manager for the End-User Computing team within IT Services. This role involves managing a team of specialists and ensuring efficient endpoint management for 18,000 devices, shaping the future of digital services at the University. The successful candidate will lead technical management and service delivery, focusing on collaboration and user experience in research, teaching, and administration.

Qualifications

• Strong background in endpoint management and enterprise-scale tools.
• Experience managing infrastructure technology teams.
• People-led approach supporting end-users and team development.

Responsibilities

• Provide line management and leadership to a team of subject matter experts.
• Oversee technical management of services following ITIL best practices.
• Perform technical work on platforms and collaborate with other engineers.

Skills

Endpoint management

Troubleshooting skills

Communication

Cyber security principles

Project management

Education

Background in computer science, IT, or related fields

Tools

Microsoft Intune

Configuration Manager

Jamf

Puppet

Job description

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The University of Bristol IT Services division has a vacancy for a team manager for our End-User Computing team, based within the Infrastructure area of our Operations team.

The successful candidate will manage a team of 8 specialist engineers ensuring the secure, efficient and smooth running of endpoint management services for approximately 18,000 devices.

They will split their time between technical work and line management, managing smaller projects and working as part of a team on larger ones.

They will have a good understanding of all major operating systems and configuration management & application delivery platforms, such as Microsoft Intune & Configuration Manager, Jamf and Puppet, used to manage them.

This is an exciting opportunity to lead a team whose services reach nearly every staff and student member, shaping the future delivery and development of these services as part of the Digital Strategy.

Responsibilities

You will provide line management, operational management, and leadership to a team of subject matter experts, ensuring effective service delivery to the University.

You will oversee the technical management of services within your remit, following ITIL best practices to meet service levels and ensure a good customer experience.

You will manage team schedules, activities, tasks, and dependencies to ensure productivity and quality of outputs.

Alongside management, you will perform technical work on the platforms and services, collaborating with other engineers.

You will ensure services are compliant with architectural and security standards and maintain relationships with stakeholders and service owners.

As part of the Digital Spaces team, you will represent your platforms and services, focusing on improving user experience across research, teaching, and administration.

Candidate Profile

You should consider applying if you:

• Have a strong background in endpoint management and enterprise-scale tools.
• Have experience managing infrastructure technology teams.
• Possess a people-led approach, supporting end-users and team development.
• Are skilled in troubleshooting and resolving issues promptly.
• Are meticulous, ensuring system reliability and security.
• Are open to learning new technologies and methods.
• Can communicate technical information clearly to diverse stakeholders.
• Have some project management experience or interest.
• Understand cyber security principles and practices.
• Value creating stable, reliable systems.
• Have a background in computer science, IT, or related fields, or relevant work experience.

For further details, please refer to the linked job description document.