On-Site IT Team Leader

CPS Group (UK) Limited; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

CPS Group (UK) Ltd is seeking an On-Site IT Team Leader in Stevenage for an initial 3-month contract. This position involves leading a small IT support team while managing incidents, training juniors, and improving process efficiencies. Ideal candidates will possess strong leadership and technical skills, with experience in ITSM tools and infrastructure management.

Qualifications

• 3-5+ years experience managing On-Site IT Support teams.
• Strong technical documentation and IT infrastructure knowledge.
• Excellent leadership and mentoring skills.

Responsibilities

• Lead and guide the On-Site IT Support team effectively.
• Act as the technical escalation point for incidents.
• Train and mentor junior team members as needed.

Skills

IT Team Leadership

Incident Management

ITSM Tools

Stakeholder Management

Technical Documentation

Service Desk Management

Networking

Microsoft 365

Ticketing Management

End-User Computing

Tools

Ivanti

ServiceNow

Job description

On-Site IT Team Leader

Role: On-Site IT Team Leader
Specialism(s): IT Team Leadership, Incident Management, ITSM Tools, Ivanti, ServiceNow, Stakeholder Management, Technical Documentation, Ticketing Management, Service Desk Management, IT Support, Core IT Infrastructure, Networking, End-User-Computing, M365
Type: Contract, Daily Rate
IR35 Determination: Inside IR35
Location: Stevenage
Pay Rate: 180 - 205 per day
Initial Contract Duration: 3 Months

On-Site IT Team Leader

CPS Group UK are delighted to be working with a leading organisation to appoint an On-Site IT Team Leader, for an initial 3-month duration. Working as a key member of the IT Helpdesk/Support team, the IT Team Leader will guide and lead the small IT Support team, showcasing best practice, investigating and resolving incidents and acting as the technical escalation point. The On-Site IT Team Leader will also train and mentor junior team members as and when required.

Role Requirements

Guide & Lead the On-Site IT Support team
Act as the Technical Escalation point-of-contact
Support ticket management, monitor breach status, and manage backlogs.
Investigate recurring or frequent incidents to
Monitor ITSM Dashboards
Identify and implement process improvements and efficiencies where possible
Train junior members of the team as and when required
Perform proactive checking of engineer incidents and requests to improve documentation and troubleshooting standards.
Manage knowledgebases and articles
Act as an escalation point for Incident / Request Management
Take ownership and drive improvements for both BAU and Projects
Provide input and knowledge to the management team as and when required

Required Skills & Experience

3-5+ years demonstrable experience of managing On-Site IT Support/Helpdesk Team(s)
Excellent experience in and approach to Leadership
Strong technical documentation skills
Working knowledge of IT infrastructure, Sys Admin & EUC technologies
Microsoft-technology centric (M365, Exchange, EUC)
Knowledge of ITSM tools (e.g. Heat, Ivanti, ServiceNow)
A positive attitude
Strong mentoring/coaching skills
Ability to manage time effectively and work under pressure to meet tight deadlines

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

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