Desktop Team Lead

JR United Kingdom; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A growing international organization is seeking a Lead Desktop Support Engineer in London. The role encompasses leading a team, managing IT support, and driving improvements, with a hybrid work model of 2-3 days on-site weekly. Candidates should have extensive experience in desktop support and a proven leadership record.

Qualifications

• 2+ years experience leading Desktop Support teams.
• 5+ years in hands-on desktop support roles.
• Strong Windows technologies support capabilities.

Responsibilities

• Lead a small team of Desktop Support Engineers.
• Monitor and report team KPIs.
• Support and maintain End User computing devices.

Skills

Leadership

Team Motivation

Windows Support

Incident Management

Tools

Microsoft Azure

Active Directory

Exchange

Job description

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Lead Desktop Support Engineer - £60-70,000 per annum – London

We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers.

The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement.

This is a hybrid role with 2-3 days per week on-site in central London.

Responsibilities:

• Lead a small team of Desktop Support Engineers
• Help develop and improve the team and services provided
• Monitoring and reporting of team KPIs
• Help deliver quality IT Support services across client sites including to VIPs
• Help support and maintain End User computing devices. Desktop, Mobile, Laptop and peripherals
• Manage and oversee relevant application compliance and licensing agreements
• Make researched recommendations on new tools and technologies to be used
• Act as final point of escalation for the team
• Work closely with Vendors and ensure the business is getting value and quality
• Manage and Oversee Inventory Management and assets
• Ensure relevant documentation is in place

Key Skills and Experience:

• 2+ years’ experience leading Desktop Support teams
• Proven track record of improving and motivating teams of engineers
• 5+ years’ experience in hands-on desktop support roles
• Strong Windows technologies support capabilities
• Experience supporting Mac is a bonus to have
• Experience with Microsoft Azure
• Experience with Active Directory and Exchange
• Strong skills with Incident Management

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