IT Support Engineer

Northamptonshire Healthcare NHS Foundation Trust; Kettering; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking a Band 5 IT Support Engineer for a 15-month fixed-term contract based at the Kettering site. The role focuses on day-to-day IT support for networks, servers and end-user devices, with a 37.5-hour week and potential out-of-hours work to support a 24/7 workforce.

The post holder will diagnose and resolve incidents and service requests, contributing to safe and reliable IT services across the Trust.

Responsibilities

• The IT Support Engineer provides day-to-day technical support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software.
• The post holder will analyse, diagnose and resolve incidents and service requests with appropriate technical support.
• The role supports the delivery of safe, effective and responsive IT services across the Trust.

Job description

Main area IT Support Engineer Grade NHS AfC: Band 5 Contract 15 months (Fixed Term Contract for 15 months from start date) Hours Full time - 37.5 hours per week Job ref 270-TH387-CORP

Site RCI Town Kettering Salary £32,073 - £39,043 per annum Salary period Yearly Closing 15/10/2026 23:59

Job overview

The IT Support Engineer provides day-to-day technical support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software. The post holder will be a skilled and experienced member of the information technology function, able to analyse, diagnose and resolve incidents and service requests with appropriate technical support. The role supports the delivery of safe, effective and responsive services by ensuring IT systems and end-user devices are maintained, supported and available to staff across the Trust. Working within Digital Technology Services, the post holder will support business-as-usual activity and projects across the Trust, working closely with colleagues across the department, relevant key staff, senior managers, leaders, clients and end users to maintain technical and professional standards and resolve IT issues effectively. The post holder will work flexibly to meet the needs of a 24/7 workforce and may occasionally be required to work outside core office hours of 08:00–18:00

Main duties of the job

For further information on the advertised role, please refer to the Main duties and responsibilities within the job description.

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Assessment against application form

• Meets essential criteria against knowledge and experience
• Meets Essential Criteria against behaviours and values
• Meets essential criteria against skills and ability

Assessment against application form

• Meets desirable criteria against knowledge and experience
• Meets desirable Criteria against behaviours and values
• Meets desirable criteria against skills and abilities

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.