End-to-End Logistics Account Lead

National Vehicle Distribution; Southampton; On-site; GBP 30,000 - 54,000; Full time

Benefits offered by this job

Pension

Annual leave purchase scheme

Tyre purchase scheme

Bike to work scheme

Discounted Gym Membership

Mental Health and Wellbeing Scheme

Job summary

National Vehicle Distribution is seeking a Customer Operations Account Manager based in Southampton to manage end-to-end service delivery for key accounts. You will be the main client contact, coordinating with Sales, Operations, Transport and Finance to ensure seamless service and proactive improvements.

The role emphasizes detailed operational focus, accurate CRM/ERP usage, and delivering excellent customer outcomes without direct sales responsibilities.

Qualifications

• Previous experience in customer service coordination, logistics, or service delivery roles.
• Strong communication skills – confident liaising with both internal teams and external customers.
• Able to work under pressure, manage competing priorities, and keep calm during busy periods.
• Comfortable with systems and technology – experience using CRM (e.g. Salesforce), ERP platforms, Excel.
• A problem-solver with attention to detail and a passion for process improvement.
• Self-motivated, reliable, and committed to providing exceptional service.

Responsibilities

• Take ownership of assigned key accounts, acting as the primary point of contact for all day-to-day service activities.
• Manage the end-to-end order process — from port arrivals to final delivery — ensuring on-time delivery in line with service levels.
• Coordinate across Sales, Operations, Transport, and Finance for seamless service delivery.
• Monitor activity and progress, identify delays, and take action to resolve or escalate.
• Maintain accurate information in CRM and ERP platforms for full visibility.

Skills

Customer service

Logistics coordination

Communication

CRM (Salesforce)

ERP systems

Excel

Problem solving

Tools

Salesforce

ERP platforms

Job description

National Vehicle Distribution is seeking a Customer Operations Account Manager based in Southampton to manage end-to-end service delivery for key accounts. You will be the main client contact, coordinating with Sales, Operations, Transport and Finance to ensure seamless service and proactive improvements.

The role emphasizes detailed operational focus, accurate CRM/ERP usage, and delivering excellent customer outcomes without direct sales responsibilities.