End of Tenancy Property Relationship Manager

DJ Alexander; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Lomondlife benefits

Wellbeing resources

Smart Tech Scheme

Cycle2Work

Pension plan

Professional qualifications funding

Social events

Job summary

DJ Alexander is recruiting for an End of Tenancy Property Relationship Manager to join our Edinburgh city centre office on a full-time permanent contract. The role offers a standard 35-hour week, Monday to Friday, 9am-5pm, with a salary of £23,500-£26,000 depending on 12 months of related Property Manager experience.

You will handle day-to-day maintenance requests, work with landlords, tenants and contractors, and ensure timely resolution of tenancy-related tasks while delivering excellent

Qualifications

• Previous Property Management, or industry related experience preferred, but not essential
• Excellent negotiation/communication skills and ability to resolve conflicts in writing and verbally
• Positive, proactive attitude with strong customer service focus
• Meticulous attention to detail and ability to relay information clearly
• Process driven with strong admin and organisational skills
• Ability to problem solve, stay calm under pressure and exceed client expectations
• You must have the current legal right to work in the UK

Responsibilities

• Managing day-to-day maintenance requests with the end-of-tenancy process while delivering high-quality customer service via phone, email and internal software for landlords, tenants and contractors
• Clarifying landlord and tenant responsibilities and communicating clearly to customers
• Ensuring maintenance issues are logged and managed promptly
• Negotiating effectively to resolve conflicts

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an End of Tenancy Property Relationship Manager. This is a full-time permanent contract located in our Edinburgh city centre office. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £23,500-£26,000, dependant on 12 months related Property Manager experience.

What the job involves for an End of Tenancy Property Relationship Manager: -

• Managing day-to-day maintenance requests with the end-of-tenancy process whilst delivering a high standard of customer service over the phone, emails and any other internal software from Landlords, Tenants and Contractors for property readiness and work completion for new occupancies.
• Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
• Ensuring maintenance issues are logged and managed effectively in a timely manner.
• Have strong negotiation skills to resolve conflict.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Previous Property Management, or industry related experience preferred, but not essential
• Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes – both written and verbal
• A positive, proactive attitude, with a strong customer service focus
• Meticulous attention to detail and confident at relaying information
• Process driven, with efficient administration and organisational skills
• Ability to problem solve, be calm under pressure and a track record of exceeding client expectations.
• You must have the current legal right to work in the UK

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.