Licensing Property Relationship Manager

Lomond; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

LOMONDlife

Wellbeing

Cycle2Work

Family Leave

Smart Tech Scheme

Pension

Professional Development

Socials

Job summary

Lomond, in Edinburgh, is seeking a Licensing Property Relationship Manager to join our city centre office at 10 Sunnyside. This full-time role covers a portfolio of landlords, ensuring licensing compliance, and delivering seamless lettings and property management.

You will build long-term relationships, manage end-to-tenancy processes, coordinate maintenance, and work with authorities to uphold HMO standards, all while enjoying a 35-hour week and a comprehensive benefits package.

Qualifications

• Proven experience in property management or a related sector.
• Excellent communication with landlords, tenants, contractors, and authorities.
• Strong negotiation skills and ability to resolve disputes.
• Highly organized with strong attention to detail and deadlines.
• Positive, proactive customer-focused attitude.
• Full UK driving licence.
• Must have the right to work in the UK.

Responsibilities

• Be the primary point of contact for landlords and maintain long-term relationships.
• Ensure all HMO properties meet licensing, fire safety, and local regulations.
• Oversee lettings and management processes, inventories, inspections, and tenancy reports.
• Manage end-of-tenancy checks, deposits, and void minimization.
• Process maintenance requests and manage contractor invoices.
• Liaise with tenants, contractors, authorities, and safety officers and produce reports.
• Understand ASB legislation and address issues with tenants.
• Learn HMO surveys, floor plans, and advise on licensing works.
• Support the 24-hour HMO emergency rota and collaborate with teams.

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as Licensing Property Relationship Manager. This is a full-time, permanent position located in our city centre Edinburgh office 10 Sunnyside, Edinburgh, EH7 5RA. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £23,500-£25,500 dependant on 12 months related Property Manager experience plus use of company pool car.

What the job involves for a Licensing Property Relationship Manager:

• Client Relationships - Be the primary point of contact for your portfolio of landlords, keeping them informed at every stage and building trusted, long-term relationships.
• Compliance & Regulations - Ensure all HMO properties meet licensing requirements, fire safety standards and local authority regulations. You'll have a strong working knowledge of HMO legislation and keep up to date with any changes.
• Property Management - Oversee the full lettings and management process; compile inventories, carry out periodic inspections, report on maintenance issues and support tenancy agreements.
• End of Tenancy - Manage the check-out process, assess dilapidations, agree deposit returns through the deposit protection scheme and minimise void periods between tenancies.
• Maintenance & Contractors - Process maintenance requests efficiently, manage contractor invoices and ensure all works are completed safely and cost-effectively.
• Liaison & Reporting - Communicate effectively with tenants, contractors, local authorities and HMO/Fire Safety Officers. Attend inspections and produce reports when required.
• Legislation Awareness - Understand how anti-social behaviour (ASB) legislation impacts HMO licences and be confident addressing these issues with tenants.
• Technical Support - Learn how to conduct HMO surveys, produce floor plans and advise landlords on the works needed to obtain or renew an HMO licence.
• Team Support - Cover the 24-hour HMO emergency contact rota when required and work collaboratively with colleagues across the wider business to achieve shared goals.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Previous Property Management, or industry related experience
• Excellent communication skills, confident in dealing with landlords, tenants, contractors and local authorities
• Can demonstrate strong negotiation skills and be very competent in resolving conflict and potential disputes - both written and verbal
• Highly organised with good attention to detail and the ability to meet deadlines
• A positive, proactive attitude, with a strong customer service focus
• Full clean UK drivers' licence
• You must have the current legal right to work in the UK

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.