Client Account Administrator

Lomond; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Smart Tech Scheme

Cycle2Work Scheme

Employee Assistance Programme

Family Friendly Leave

Pension

Job summary

DJ Alexander, part of Lomond, Edinburgh city centre, is hiring a Client Account Administrator to oversee day-to-day financial operations for our letting business, ensuring rent payments are collected and processed.

The permanent role runs Monday to Friday 9am–5pm with salary from £23,500 per year, plus benefits and pension; we value customer service, strong admin skills, and a professional approach when dealing with landlords and tenants.

Qualifications

• Ideally 1 year property management experience, not essential.
• Friendly and professional with clients.
• Excellent customer service.
• Strong oral and written communication.
• Meticulous attention to detail and admin skills.

Responsibilities

• Oversee day-to-day financial operations for the letting business to ensure rent payments are collected.
• Manage various property management tasks and office workload.
• Handle landlord and tenant enquiries via email and phone.
• Process invoices from third-party contractors.
• Process bills from local authorities and utility suppliers.
• Deal with landlord, tenant, and contractor queries.
• Ad hoc data entry tasks.

Skills

Customer service

Administrative skills

Organizational skills

IT proficiency

Communication skills

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Account Administrator. This is a permanent position located in our city centre office, Edinburgh. You'll enjoy a work week of Monday to Friday 9am - 5pm. The salary on offer is from £23,500pa.

What the job involves for a Client Account Administrator: -

• Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
• As well as this, the department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
• This challenging role will put you on the front line, managing a range of property management tasks including maintaining customer service levels through managing the enquiries that come in from landlords and tenants.
• These will be in various forms or email and telephone. Making sure colleagues in managing the overall workload to ensure we deliver expectational customer service.
• Responsible for Processing invoices received from third party contractors
• Processing bills from local authorities and utility suppliers
• Dealing with landlord, tenant, and contractor queries
• Other payment processing
• Assisting with Ad hoc data entry tasks

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

You need these qualifications and experience:

• Ideally 1 years Property Management Experience but not essential
• Friendly and professional manner when dealing with clients
• Able to provide excellent customer service
• Great oral and written communications skills
• Meticulous attention to detail
• Strong administrative and organizational skills
• IT proficient
• You might have the current legal right to work in the UK without restrictions

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.