Employment & Training Hub Support Officer

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary up to £26,824

27 days annual leave rising to 32 (+BH

LGPS pension

Employee benefits package

Job summary

Stockton-on-Tees Borough Council is seeking an Employment & Training Hub Support Officer to be a frontline contact for residents, jobseekers, learners and employers. You will assist in running the Hub, promoting opportunities and delivering events to help people into work and training.

The role requires strong customer service, communication, and organisational skills, with IT proficiency and collaborative working across partners to support community employment goals.

Qualifications

• Experience in customer service, business support or similar environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confidence using IT systems, including Microsoft Office and digital channels.
• Ability to work collaboratively with colleagues, partners, residents and employers.

Responsibilities

• Be the first point of contact for residents, jobseekers, learners and local businesses.
• Support day-to-day running of the Employment & Training Hub.
• Promote training, employment and skills opportunities across the borough.
• Help plan and deliver recruitment events, workshops and employability activities.
• Provide administrative support to ensure hub efficiency.

Skills

Customer service

Communication

Organisation

IT skills

Interpersonal collaboration

Tools

Microsoft Office

Digital channels

Job description

Do you want to work for an award-winning team who have a great record of helping our residents move into work and improve their prospects?

The Economic Development Team plays a vital role in supporting businesses, creating opportunities for enterprise, and helping people develop the skills and confidence they need to succeed. At the heart of this work is our Employment & Training Hub, a welcoming space that supports people aged 16+ into employment, training, and further opportunities, while also helping local businesses with recruitment and workforce development.

We're looking for a passionate and proactive individual who enjoys working with people and making a real difference in their community.

What you'll do

As an Employment & Training Hub Support Officer, you'll be one of the first points of contact for residents, jobseekers, learners and local businesses.

You'll support the day-to-day running of the Hub, ensuring every visitor receives a positive experience whether they connect with us in person, by phone, email or through events.

You’ll also:

• Support the promotion of training, employment and skills opportunities across the borough.
• Help plan and deliver recruitment events, workshops, training courses and employability activities.
• Build positive relationships with residents, employers and partner organisations.
• Provide administrative support to ensure the Hub operates efficiently.
• Promote excellent customer service and contribute to a welcoming, inclusive environment for everyone.

This is a fixed term role, expected to last until March 2027.

As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application.

Who you are

You genuinely enjoy helping people and can communicate confidently with individuals from a wide range of backgrounds.

Whether you're supporting someone taking their first steps into work or assisting a business with recruitment needs, you'll be professional, friendly and solutions focused.

You’ll bring:

• Experience working in a customer service, business support or similar environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confidence using IT systems, including Microsoft Office applications and digital communication channels.
• The ability to work collaboratively with colleagues, partners, residents and employers.
• A positive attitude and enthusiasm for supporting others to achieve their goals.

To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section

What we offer

This is an opportunity to join a team that is committed to making a lasting difference to local people, businesses and communities.

In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of up to £26,824
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Visit our Careers page to discover exciting opportunities and learn more about life at Stockton-on-Tees Borough Council.

Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools:

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication:

All updates regarding your application, including interview invitations, will be sent from ‘[e-mail]’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.

Right to Work:

All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles:

The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations:

Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.