Employment & Training Coordinator

Pret A Manger; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company dedicated to making a difference through meaningful employment. As the Employment & Training Programme Coordinator, you will support the Rising Stars programme, helping individuals facing homelessness find sustainable work. This role requires strong organisational and communication skills, along with a passion for making a positive impact. You'll collaborate across teams, manage programme data, and help organize key events, all while being part of a dynamic and supportive environment.

Qualifications

• Strong administrative and organisational skills.
• Experience in supporting people facing barriers to employment.

Responsibilities

• Coordinate recruitment and support for the Rising Stars programme.
• Handle onboarding, compliance, and administrative tasks.
• Maintain programme data and track progress against KPIs.

Skills

Organisational Skills

Communication

Digital Skills

Problem Solving

Education

Experience in Programme Coordination

Experience in Hospitality or Community Work

Tools

MS Office

Data Management

Job description

Making days (and careers) brighter

We’re proud to be a global business. And our mission is simple, really: to make every day a little bit brighter for our wonderful customers, teams and communities. We believe in being kind, generous and honest. That’s why, at the end of each night, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.

There’s more to the story, of course. But now, let’s talk about you, the company and the job…

About The Pret Foundation

The Pret Foundation’s mission is to alleviate hunger and tackle homelessness. Beyond food donations and financial support, we run a pioneering employment and training programme that supports people facing homelessness, or at risk, into employment at Pret.

Through the Rising Stars Programme, we help individuals overcome barriers to employment, providing structure, support, and a clear pathway to sustainable work. As we approach our 30th anniversary in 2025, we're more ambitious than ever working with partners like Crisis, Tent UK, and The Royal Foundation to expand our reach and deepen our impact.

We're looking for someone that has strong administrative and organisational skills that is passionate about making a difference.

The Role

As the Employment & Training Programme Coordinator, you’ll play a key role in supporting to grow and deliver the Rising Stars programme. Working closely with the Employment & Training Manager, you’ll coordinate recruitment, support shop teams, and help develop training initiatives that set individuals up for long-term success. You'll be part of a passionate, fast-paced team committed to changing lives and we’re looking for someone who brings energy, initiative, and fresh ideas to help us do more.

Key Responsibilities

• Support the full Rising Stars recruitment process: from taking the lead with partner referrals and assessments to shop placements and ongoing support.
• Conduct individual and group assessments and coordinate experience days in shops for potential candidates.
• Handle onboarding and offboarding processes, including compliance (Right to Work), travel, expenses, and administrative tasks.
• Collaborate with departments across Pret to respond to training, HR, payroll, and benefits queries.
• Maintain database and provide programme reporting to track progress against KPIs and review payroll reporting to cross reference with budget spend.
• Track each Rising Star’s journey beyond graduation, monitoring progression and retention within the business.
• Maintain and manage GDPR-compliant programme data, presentations, and training materials.
• Support and organise key events, including charity reviews, graduations, and end-of-year celebrations.
• Help collect and share case studies that reflect the programme’s success and impact.
• Act as an ambassador for Pret’s charity work, including attending and supporting fundraising events.
• Conduct shop visits across London and regional locations (expenses reimbursed).
• From time to time, undertake additional duties aligned with business needs.

Skills & Experience

• We’re looking for someone with heart, drive, and practical skills to match:
• A genuine passion for supporting people facing homelessness or other barriers into training and employment.
• Previous experience in administrative support, programme coordination, or training.
• Strong organisational skills and attention to detail.
• Excellent digital and reporting skills, including proficiency in MS Office, MS Forms, and data management.
• Confident communicator with the ability to build relationships at all levels
• Experience in hospitality, retail, customer service, recruitment, training, or community/charity work is desirable
• Flexible, self-motivated, and solutions-focused ready to adapt to changing priorities with a positive attitude.

You’ll thrive at Pret if you demonstrate our behaviours:

• Passion – for people and purpose
• Clear Communication – honest, open, and respectful
• Team Working – collaborative and supportive
• Great Execution – dependable and detail-focused
• Open to Change – adaptable and proactive
• Realising Potential – committed to growth, for yourself and others

Ready to help change lives through meaningful employment?

Join a team with purpose at its heart—and help us support even more people to shine.