Employment & HR Advisor

Ashfords LLP; West of England; On-site; GBP 38,000 - 46,000; Full time

Job summary

Ashfords LLP in Bristol is seeking an Employment & HR Advisor to join our Employment & HR team on a permanent basis. You will be a first point of contact on our HR helpline, delivering practical, commercially focused advice to a diverse range of organisations.

You'll work closely with colleagues, handle a high volume of calls, and help clients navigate employee relations matters while developing your HR advisory career within a supportive team.

Qualifications

• Experience in an HR administration or similar HR-focused role.
• Experience handling high-volume calls on an HR helpline.
• Currently working towards or holding a CIPD qualification.

Responsibilities

• Provide practical, commercially focused HR guidance to managers and leaders.
• Handle incoming calls on the HR helpline and clarify issues for resolution.
• Deliver practical advice and recommendations on employee relations matters.
• Build trusted client relationships and understand client organisations and priorities.

Skills

HR advisory

Client-focused

Communication skills

Phone support

Education

CIPD qualification (in progress or completed)

Job description

We are looking for an Employment & HR Advisor to join our Employment & HR team in Bristol on a permanent basis.

Our Employment & HR team provides practical, commercially focused HR support and employment advice to a diverse range of organisations. Acting as an extension of our clients' businesses, we help them navigate people challenges, manage risk and achieve their objectives through expert HR guidance.

As an Employment & HR Advisor, you'll be one of the first points of contact on our HR helpline. This is a busy, client-facing role where you'll spend much of your day speaking directly with managers and business leaders, providing practical support across a wide range of employee relations matters. You'll be comfortable handling incoming calls, quickly understanding the issues at hand and delivering clear, commercially focused advice and recommendations.

You'll build trusted relationships with clients, gaining an understanding of their organisations, priorities and ways of working. Working closely with experienced colleagues, you'll be exposed to a broad range of people matters, helping to deliver a consistent, high-quality service while becoming a valued source of support and guidance.

This is an excellent opportunity for someone looking to further develop their HR advisory career in a fast-paced and rewarding environment. If you enjoy variety, building relationships and helping others solve complex people challenges, you'll have the opportunity to broaden your experience, develop your confidence and learn from a supportive and highly experienced team.

We welcome applications from both full-time and part-time candidates and are happy to discuss flexible working arrangements. The role includes weekend and bank holiday cover, which is shared across the team.

Who you are

We're looking for someone who genuinely enjoys working with people. You'll be personable, approachable and naturally client-focused, taking pride in delivering an excellent client experience. As a key member of our HR helpline, you'll be comfortable spending a significant amount of time on the phone, asking the right questions and providing practical, solutions-focused advice.

You'll be confident handling sensitive and sometimes challenging conversations with professionalism, empathy and sound judgement. Whether responding to a straightforward query or supporting a more complex employee relations matter, you'll enjoy getting to the root of an issue and helping others reach a positive outcome.

You'll have experience in an HR administration or similar HR-focused role and hold, or are currently working towards, a CIPD qualification and looking to take the next step in their career. Experience in customer service is valuable, particularly if you've developed strong communication skills and are used to managing a high volume of calls and enquiries.

Above all, we're looking for someone who is curious, resilient and proactive, with a positive attitude and a genuine enthusiasm for helping others. This role would suit someone who enjoys variety, thrives in a busy advisory environment and is excited by the opportunity to develop their HR career within a supportive and successful team.

At Ashfords, we believe in more than just doing great work - we believe in building a great place to work.

When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities.

With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career.

Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way.

Our goal? To help you realise your full potential as part of a forward-thinking team.

Our offer

We know that our people are at the heart of everything we do – and that’s why we're committed to supporting your wellbeing, growth and work-life balance.

Beyond our benefits package, you'll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you'll support initiatives such as charity fundraising, environmental causes and our employee led diversity and inclusion groups.

You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.

What’s next?

Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it’s like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way.

We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds.

To support your growth, we offer ongoing training and development opportunities to help you reach your full potential – so even if you don’t feel you match all the requirements of the job role, we'd still love to hear from you.

At Ashfords, we're committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.