Employment Consultant

Twin Employment & Training Ltd.; Birmingham; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking company as an Employment Consultant, where you will inspire and support clients in achieving their career goals. This role requires outstanding customer service skills and the ability to work in a target-driven environment. You will manage a caseload of clients, develop personalized learning plans, and build relationships with key stakeholders to enhance job opportunities. With a commitment to safeguarding and promoting welfare, this dynamic and supportive workplace offers a range of benefits including generous annual leave, career development opportunities, and a positive working environment. If you are passionate about making a difference, this is the perfect opportunity for you.

Benefits

25 days annual leave + bank holidays

Birthday Day off

Long service awards

Sabbatical Leave

Pension contributions

Career development opportunities

Ability to purchase additional annual leave

Death in service benefit

Employee Assistance Programme

Dynamic working environment

Qualifications

• Experience in an advisory or employability-focused role is essential.
• Good working knowledge of the local labour market is required.

Responsibilities

• Support clients in enrolling on employability programmes.
• Manage a caseload of referred customers to help them gain employment.
• Develop relationships with stakeholders to maximize job opportunities.

Skills

Customer Service Skills

Target-Driven

Problem-Solving

Advisory Experience

Coaching Skills

Knowledge of Local Labour Market

Job description

Employment Consultant

Salary £28,000.00 per annum

Birmingham

As an Employment Consultant, you will support clients in enrolling on Twin's employability and skills programmes, offering motivational guidance to build strong, positive relationships. You will inspire, challenge, and encourage individuals in achieving their career goals. You will possess outstanding customer service skills, be target-driven, and serve as a motivational adviser. You should demonstrate initiative, resilience, and the ability to solve problems independently while working under pressure.

Key Responsibilities:

1. Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
2. Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
3. Co-produce personalised Learning Plans featuring SMART targeting to enable positive and timely progression.
4. Fully understand the local labour market to source suitable job opportunities.
5. Develop relationships with key stakeholders to maximise job opportunities.
6. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.

Skills & Experience:

Essential

1. Experience in an advisory or employability-focused role is essential.
2. A good working knowledge of the local labour market in the specified geographical locations.
3. Experience in supporting and coaching individuals to achieve their goals.
4. Experience of working in a target-driven environment.

Desirable

1. Knowledge of the employability industry.
2. Knowledge of the recruitment industry.
3. Experience of working with people in the provision of ‘information, advice & guidance’.
4. Full driving licence to enable deployment across a specified geographical area (region), when required.

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

Benefits:

up to 25 days annual leave + bank holidays - Birthday Day off - long service awards - sabbatical Leave - Pension contributions - Career development opportunities - ability to purchase additional annual leave per year - Death in service benefit - Employee Assistance Programme – dynamic and supportive working environment, plus more.

The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

1. All gaps in CVs must be explained satisfactorily.
2. Proof of identity and qualifications will be required.
3. Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579