Employment Advisor

The Growth Company; Liverpool; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

The Growth Company’s Employment, Justice and Health team in Liverpool is recruiting an Employment Advisor to join our Restart Scheme. You will deliver tailored guidance, coaching and training to help unemployed people move into work, education or training, working with local employers to identify opportunities and build employability skills.

You will support one-to-one and group activities, conduct initial assessments and job-search sessions, and participate in tender activities and service

Qualifications

• Must have previous experience working within sales, customer service, or the welfare to work industry.
• Ability to work under pressure in a high-performance environment.
• Well-developed IT skills, including MI systems, spreadsheets, diary management, email, and data security.

Responsibilities

• Work as part of a team to coordinate and deliver advice, guidance, and training interventions that meet the needs of unemployed individuals.
• Operate referral and liaison procedures with other agencies to support individuals' progression to employment, training, and education.
• Establish and deliver both one-to-one and group activities as part of customer interventions, including initial assessments and job search sessions.
• Deliver one-to-one interventions at induction and assessment, ensuring individual learning needs are identified and addressed.
• Plan training and other interventions for each customer, providing support in planning and decision-making.
• Facilitate group learning sessions that improve employability.
• Report any safeguarding concerns relating to individuals.
• Participate in activities that support the work of the team and Work Solutions, such as tender/bid writing.

Skills

Sales experience

Customer service

Welfare to work

Rapport building

IT skills

Diary management

Targets

Travel willingness

Job description

The Growth Company’s (GC) Employment, Justice and Health team has an exciting opportunity for an Employment Advisors to join our Restart Scheme team. In this rewarding role, you will deliver a range of tailored guidance, coaching, and training services to unemployed individuals, supporting their progression into employment, education, and training.

The Restart Scheme is a Department for Work and Pensions (DWP) initiative that provides up to 12 months of personalised, intensive support to people who have been claiming Universal Credit for more than six months. The programme helps individuals overcome barriers to employment through one-to-one coaching, skills development, confidence-building activities, and job search support.

Working closely with local employers and partners, you will help participants identify suitable opportunities, develop their employability skills, and achieve sustainable employment outcomes.

Key Responsibilities:

• Work as part of a team to coordinate and deliver advice, guidance, and training interventions that meet the needs of unemployed individuals.
• Operate referral and liaison procedures with other agencies (e.g, JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individual's achievement of skills and progression to employment, training, and education.
• Establish and deliver both one-to-one and group activities as part of customer interventions, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Deliver one-to-one interventions at induction and assessment, ensuring individual learning needs are identified and addressed.
• Plan training and other interventions for each customer, providing support in planning and decision-making.
• Facilitate group learning sessions that improve employability.
• Report any safeguarding concerns relating to individuals.
• Participate in activities that support the work of the team and Work Solutions, such as tender/bid writing and the development of new products/services.

About You:

• Ideally working in training, guidance, advice, and counselling environments.
• Previous experience working with vulnerable customer groups.
• Good knowledge of guidance and national standards.
• Working to targets with excellent knowledge of the local labour market, methods of recruitment, and awareness of growth industries.
• Good knowledge of welfare to work and the customer base.
• Rapport-building skills, professional and articulate.

Skills Required:

• Must have previous experience working within sales, customer service, or the welfare to work industry.
• Ability to work under pressure in a high-performance environment.
• Well-developed IT skills, including MI systems, spreadsheets, diary management, email, and data security.
• Flexible approach to work, including willingness to travel and occasional unsociable hours.
• Ability to work to key performance indicators and challenging targets.
• Capacity to network and promote the organisation.