Employment Advisor

The Growth Company; Eccles; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Growth Company’s Employment, Justice and Health team seeks an Employment Advisor (Job Coach) to deliver tailored guidance, coaching and training to unemployed individuals. You will support progression into work, education and training under the Restart Scheme, working with local partners and employers.

Ideal candidates have experience in training/guidance environments, with strong welfare to work knowledge, strong customer focus and ability to meet targets.

Qualifications

• Experience in sales, customer service or welfare to work environments.
• Able to work under pressure in a high-performance environment.
• Well-developed IT skills including MI systems, spreadsheets, diary management, email and data security.
• Flexible approach to work, including willingness to travel and occasional unsociable hours.
• Ability to work to key performance indicators and challenging targets.
• Capacity to network and promote the organisation.

Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Liaise with JCP, referral partners, colleges, employers, training providers, and recruitment agencies.
• Deliver one-to-one and group activities including inductions, job search sessions and follow-ups.
• Conduct initial assessments and plan customer learning needs.
• Support tender/bid writing and development of new products/services.
• Report safeguarding concerns and support team initiatives.

Skills

Sales experience

Customer service

Welfare to work knowledge

Target-driven / KPIs

Networking

Notetaking / reporting

Tools

MI systems

Spreadsheets

Diary management

Email

Data security

Job description

The Growth Company’s (GC) Employment, Justice and Health team has an exciting opportunity for an Employment Advisor (Job Coach) to join our Restart Scheme team. In this rewarding role, you will deliver a range of tailored guidance, coaching, and training services to unemployed individuals, supporting their progression into employment, education, and training.

The Restart Scheme is a Department for Work and Pensions (DWP) initiative that provides up to 12 months of personalised, intensive support to people who have been claiming Universal Credit for more than six months. The programme helps individuals overcome barriers to employment through one-to-one coaching, skills development, confidence-building activities, and job search support.

Working closely with local employers and partners, you will help participants identify suitable opportunities, develop their employability skills, and achieve sustainable employment outcomes.

Key Responsibilities:

• Work as part of a team to coordinate and deliver advice, guidance, and training interventions that meet the needs of unemployed individuals.
• Operate referral and liaison procedures with other agencies (e.g, JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individual's achievement of skills and progression to employment, training, and education.
• Establish and deliver both one-to-one and group activities as part of customer interventions, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Deliver one-to-one interventions at induction and assessment, ensuring individual learning needs are identified and addressed.
• Plan training and other interventions for each customer, providing support in planning and decision-making.
• Facilitate group learning sessions that improve employability.
• Report any safeguarding concerns relating to individuals.
• Participate in activities that support the work of the team and Work Solutions, such as tender/bid writing and the development of new products/services.

About You:

• Ideally working in training, guidance, advice, and counselling environments.
• Previous experience working with vulnerable customer groups.
• Good knowledge of guidance and national standards.
• Working to targets with excellent knowledge of the local labour market, methods of recruitment, and awareness of growth industries.
• Good knowledge of welfare to work and the customer base.
• Rapport-building skills, professional and articulate.

Skills Required:

• Must have previous experience working within sales, customer service, or the welfare to work industry.
• Ability to work under pressure in a high-performance environment.
• Well-developed IT skills, including MI systems, spreadsheets, diary management, email, and data security.
• Flexible approach to work, including willingness to travel and occasional unsociable hours.
• Ability to work to key performance indicators and challenging targets.
• Capacity to network and promote the organisation.