Employment Adviser - Southampton

Palladium; Southampton; On-site; GBP 28,000 - 29,000; Full time

Job summary

Palladium is hiring an Employment Advisor for a 12-month fixed-term contract in our Southampton office, with travel to other Hampshire offices as needed. You will guide customers through the Restart Scheme, build tailored action plans, and foster relationships with employers, Job Centre teams, and partners to reach sustainable employment goals.

The role requires a degree or proven performance in target-driven roles, strong organisational skills, and the ability to meet KPIs while delivering

Qualifications

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer / client facing and targeted environment.
• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area / interest in welfare to work.
• Ability to motivate, challenge and inspire;
• Proactive and solution focused;
• Performance and target focused;
• Excellent organisation and prioritisationskills;
• The determination and drive to want to make a positive difference.

Responsibilities

• Take responsibility and accountability for customers as assigned and work with them through to employment.
• Assessing each customer’s starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills

Target driven

Customer-focused

Independent work

Attention to detail

Customer-facing experience

Degree level

Employment market knowledge

Motivation

Proactive problem-solving

Organisation & prioritisation

Positive difference mindset

Guiding principles alignment

Education

Degree level or proven performance in target driven roles

Job description

Location

This is a 12 month Fixed Term Contract position in our busy Southampton office. The employee may be required to travel to other offices within Hampshire. In such instances, travel costs will be reimbursed by Palladium.

Primary Duties and responsibilities:

Take responsibility and accountability for customers as assigned and work with them through to employment. This will include:

• Assessing each customer’s starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through withindividualised action plans, ensuring appropriate and effective activity is undertaken by each customer
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills and experience:

Required

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer / client facing and targeted environment.
• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area / interest in welfare to work.
• Ability to motivate, challenge and inspire;
• Proactive and solution focused;
• Performance and target focused;
• Excellent organisation and prioritisationskills;
• The determination and drive to want to make a positive difference.
• Across our offices, our Guiding Principles define who weare and what we stand for. We are looking for candidates that resonate withthem:
• We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
• Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
• Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
• We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.

About Palladium

About Palladium- Palladium is a global leader in the design,development and delivery of Positive Impact – the intentional creation ofenduring social and economic value. We work with governments, businesses,and investors to solve the world's most pressing challenges. With a team ofmore than 3,000 employees operating in 90 plus countries and a global networkof over 35,000 experts, we help improve economies, societies and, mostimportantly, people's lives.

Equity, Diversity& Inclusion- Palladium is committed toembedding equity, diversity, and inclusion into everything we do. We welcomeapplications from all sections of society and actively encourage diversity todrive innovation, creativity, success and good practice. We positively welcomeand seek to ensure we achieve diversity in our workforce; and that all jobapplicants and employees receive equal and fair treatment regardless of theirbackground or personal characteristics. These include: (but are not limited to)socio-economic background, age, race, gender identity and expression, religion,ethnicity, sexual orientation, disability, nationality, veteran, marital orIndigenous status.

As a Disability Confident employer, we will ensure that a fair andproportionate number of disabled applicants that meet the minimum criteria forthis position will be offered an interview. Should you require any reasonableadjustments or accommodations to be made due to a disability or any othercircumstance, please let us know.

Safeguarding- We define Safeguarding as “the preventative action taken byPalladium to protect our people, clients and the communities we work with fromharm”. We are committed to ensuring that all children and adults who come intocontact with Palladium are treated with respect and are free from abuse.All successful candidates will be subject to an enhanced selection processincluding safeguarding-focused interviews and a rigorous due diligence process.Palladium International Ltd. participates in theInter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we willrequest information from job applicants’ previous employers about any findingsof sexual exploitation, sexual abuse and/or sexual harassment duringemployment, or incidents under investigation when the applicant leftemployment. By submitting an application, the job applicant confirms his/herunderstanding of these recruitment procedures

Palladium International is a Real Living Wage Employer.

Project Overview and Role:

SinceJune 2021, the Restart Scheme has helped thousands of individuals across thecountry back into the work. The Scheme is for individuals from all backgroundswho have been claiming Universal Credit for 6 months or more and offers 12months of tailored one-to-one support.

As anEmployment Advisor you will be the foundation of this support. You will guidethe customer through their time on the scheme, making sure to promote andcelebrate positive change as well as have the confidence to challenge mindsetsand behaviours. The role will require you to build genuine workingrelationships with customers, taking time to understand their situation,identify the barriers stopping them from achieving their potential, and createstructured workplans to make sure the combined goal of gaining sustainableemployment is achieved.

As therole of Employment Advisor is target driven, the ability to help customersachieve their goals with pace and urgency is essential. The role requiresstrong organisational skills to make sure customers are seen as much aspossible, ensuring Key Performance Indicators are met within all compliancestandards, so that customers receive the highest quality service. You willbe responsible for your own performance but will have the support of a widerteam, building relationships with our in-house Employment Facilitator andEmployment Solutions team, as well as with our external partners, all workingtogether to help customers achieve their goals.

As anEmployment Advisor you will be a real catalyst for change.

The salary range for this role is: £27,976 to £29,000 .