Employee Success Manager (ES) People Consultant (HRBP)

Salesforce, Inc..; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the tech industry is seeking a London-based Manager Employee Success (ES) People Consultant. This role involves partnering with various HR teams to implement programs and provide specialized support to managers and employees, focusing on talent strategy and organizational health.

Qualifications

• 8+ years of experience in HR Generalist, HR Operations, or HR Analytics roles.
• Strong data analysis and presentation skills.
• Proven ability to mentor and coach team members.

Responsibilities

• Partner with ESBPs and other teams to resolve HR issues.
• Act as a trusted advisor to senior leaders on HR strategies.
• Develop and lead ES programs and initiatives.

Skills

Data analysis

Coaching

Change management

Relationship building

Education

8+ years of experience in HR roles

Tools

Google Drive

Workday

Salesforce

Job description

We are seeking a London-based Manager Employee Success (ES) People Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs, Employee Relations, Labor Relations, ES Operations, Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out, and execute ES programs and initiatives that support the business needs of the organization.

This role will also provide specific support to managers and employees, including direct and specialized manager & employee support, coaching, and enablement on a variety of ES topics and programs, such as talent initiatives, team dynamics, compensation data analysis, talent strategy, and ad hoc analytics.

This role will act as an escalation point and mentor for other ESPCs. The ideal candidate is interested in making an impact at scale in a fast-growing company and industry; excels in a high-engagement, fast-paced environment; and is eager to work with a strong ES Organization.

Responsibilities:

1. Partner with ESBPs, ER, and other ES teams to coordinate the resolution of issues involving managers, teams, and the business related to talent strategy, compensation, promotions, mobility, teaming dynamics, and related matters.
2. Work directly with senior leaders to resolve medium to complex issues, using insights and best practices to influence, coach, enable, and support people leaders and teams on complex ES topics.
3. Act as a trusted advisor to senior business leaders, ensuring HR strategies support business needs. Proactively analyze organizational health and propose relevant ES activities aligned with country priorities.
4. Support digital transformation efforts within ES operations, including AI-driven recruitment and remote work enablement.
5. Develop and lead the rollout and execution of ES programs and initiatives, sometimes organizing other team members to achieve objectives.
6. Create tools, templates, and resources for consistent service delivery at scale, and enable peers to leverage them.
7. Provide enablement and delivery support for high-impact initiatives such as talent assessment, high-potential and manager development, organizational design, compensation planning, employee engagement, and retention.
8. Monitor and interpret trends and metrics related to employee satisfaction, attrition, and turnover; build narratives using data, and partner with ESBPs to recommend improvements.
9. Partner with ES Operations on knowledge transfer and resolving root cause service delivery issues affecting employees and managers.
10. Lead initiatives with ES peers to identify work that can be improved through automation or process revisions, and make recommendations for alignment.
11. Mentor and onboard others within the ES organization, guiding them through initiatives.
12. Stay informed on current and emerging HR trends relevant to the country, including Labour Relations, Works Councils, and Unions (if applicable).
13. Collaborate with Labour Relations, Compliance, and Legal teams to ensure Salesforce complies with employment legal obligations.

Requirements and Key Skills:

• Work closely with ESBP, ER, managers, and employees to handle issues and execute solutions across all HR areas.
• Support diverse, geographically dispersed, multicultural, fast-paced environments.
• Be a self-starter and proactive in approach.
• Comfortable with ambiguity and proven change management skills.
• Proven ability to mentor, coach, and onboard team members.
• Develop effective relationships across all organizational levels and with diverse groups.
• Strong data analysis and presentation skills; proficient with Google Drive (Sheets, Slides) or similar; familiarity with Workday and Salesforce is a plus.
• Capable of synthesizing trends and data into clear themes and insights.
• Partner with Centers of Excellence to design and implement supportive programs and processes.
• Skilled in delivering difficult feedback, coaching leaders, and facilitating team discussions.
• General knowledge of employment policies and practices in Italy.
• Knowledge of staffing, compensation, and talent management best practices.

Requirements - Education & Experience:

8+ years of experience in HR Generalist, HR Operations, or HR Analytics roles.