Employee Relations Specialist

JR United Kingdom; Chippenham; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading organization seeks an HR Employee Relations Specialist in Chippenham. The role involves providing expertise on employee relations, managing tribunal claims, and supporting staff in grievance and disciplinary matters. Ideal candidates will possess strong HR qualifications and relevant experience in a fast-paced environment.

Qualifications

• Formal qualification in HR or similar required.
• Membership of CIPD preferred.
• Up to date employment law knowledge for UK.

Responsibilities

• Provide expertise and advice for complex employee relations cases.
• Manage Employment Tribunal claims and ensure deadlines are met.
• Support managers across the full spectrum of Employee Relations disciplines.

Skills

Analytical ability

Attention to detail

Communication skills

Negotiation skills

Initiative

Education

Certificate in Human Resource Practice

Degree in HR Management

Job description

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Employee Relations Specialist, Chippenham

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Client:

Teleperformance

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Job Title:HR Employee Relations Specialist

Department:People Operations/ HR

Reports to: Employee Relations Manager

Location:Site based, any TP UK location or Work from home

Contract Type:Permanent

Salary:Up to £34,000.00 depending on experience (based on 40 hours per week)

Management Responsibility:None

Travel Required: Occasional

Our Employee Relations Purpose & Vision:

Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business.

Our principal aim is to solidify HR Employee Relations (“HRER”) as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk.

Job Summary / Overview

The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation.

The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation.

The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:
grievance, disciplinary, absence
management, performance management
and employee wellbeing and support.

Main Job Requirements

Education and Specific Training:

• Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar.
• OR equivalent employee relations experience (which remains current);
• Membership of CIPD, or similar, is preferable;
• Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential).

Work Experience

• 2 years of recent HR employee relations specialist experience in a contact centre environment, or
• 3 years of recent HR employee relations specialist experience in another high-paced industry, or
• 4 years of HR generalist experience in any industry
• Experience of dealing with ACAS; and employment tribunal claims.
• Desirable Certifications:
• Prior mediation training / certified mediator

Competencies and Specific Skills:

• Takes responsibility for own performance
• Works on own initiative
• Tactical mindset
• Excellent analytical ability
• Exceptional attention to detail
• Excellent communication skills – verbal and written
• Excellent influencing and negotiation skills