Employee Relations Partner - EMEA (Third-Party Associate) - HR Operations-Employee Relations

TikTok; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

TikTok is seeking an experienced Employee Relations specialist to join our regional team in London. You will manage complex ER cases, advise HR partners and leaders, and help shape policy and processes across the UK, France and other EMEA markets.

You will build strong partnerships with Employment Legal, deliver ER guidance and training, and drive continuous improvement while balancing legal requirements with business needs.

Qualifications

• Minimum 3 years of relevant Employee Relations experience in a fast paced, complex organisation.
• Strong ER experience in the UK and France is required; experience in other EMEA markets is a plus.
• Experience working in matrix organisations and across cultures, with adaptability to change and ambiguity.
• Strong stakeholder management and business partnering skills with HRBPs and leaders.
• Strong judgement, communication and problem solving skills with practical, risk-based ER advice.
• Resilient, self-motivated and capable of working independently with ownership and attention to detail.

Responsibilities

• Deliver consistent ER support across complex employment matters including performance, redundancy, restructuring, sickness absence, flexible working, probation and exits.
• Manage and own a complex ER case portfolio end-to-end with timely, pragmatic, risk-based advice to HR Partners and leaders.
• Provide expert ER guidance on organisational change and workforce matters balancing legal requirements and business needs.
• Partner with HRBPs and leaders to identify risks, evaluate options and recommend practical solutions.
• Maintain high standards of ER case documentation, governance, risk analysis and communications.
• Collaborate with Employment Legal and cross-functional partners to calibrate recommendations and align stakeholders on complex matters.
• Develop and deliver ER guidance, training and enablement to strengthen HRBP and leader capability.
• Lead or contribute to ER projects and policy/process improvements to strengthen the ER framework.
• Leverage ER data and trends to identify risks and drive proactive solutions for the region.
• Support a coordinated regional ER approach and share best practices across the team.

Skills

ER experience

UK and France ER experience

Matrix organisations

Stakeholder management

Judgement & problem solving

Independent working

Job description

Responsibilities

The Employee Relations team helps foster trusted relationships between the company and its employees. We provide guidance on organizational development, performance management, workplace conduct, and other complex employee matters. Our work strengthens the practices that support fair, respectful, and consistent employee experiences. We work across different legal frameworks, cultures, and organizational environments, bringing sound judgment and careful consideration to each situation. Beyond case management, we identify recurring themes and turn those insights into clearer guidance, stronger processes, and earlier support for employees and teams. You will partner with HR, business leaders, Legal, and regional teams to assess concerns and guide thoughtful resolutions. Your work will span cases and process improvement, helping create a safe and inclusive workplace while strengthening trust across the organization.

• Deliver consistent, knowledgeable and professional Employee Relations support across a range of complex employment matters, including performance and low-performance management, redundancy and restructuring, sickness absence, flexible working arrangements, probation and employee exits, in line with company policy, employment practices and legislative requirements.
• Manage and own a complex ER case portfolio end-to-end, providing timely, pragmatic and risk based advice to HR Business Partners and business leaders, while ensuring a consistent and appropriate approach to case management.
• Provide expert ER advice and guidance on organisational change and workforce matters, including individual and collective redundancy and restructuring activities, balancing legal requirements, employee relations risks and business needs.
• Partner closely with HR Business Partners and business leaders to identify risks, evaluate options and recommend practical solutions, supporting effective and consistent people decisions across the region.
• Maintain high standards of ER case documentation and governance, including case assessments, risk analysis, recommendations, decision records and employee communications.
• Build strong working relationships with Employment Legal and other cross functional partners to calibrate recommendations, manage complex or higher risk matters and ensure appropriate stakeholder alignment.
• Develop and deliver ER guidance, training and enablement to strengthen HRBP and leader capability and drive better, more consistent ER decision making.
• Lead or contribute to ER projects, policy and process improvements, and continuous improvement initiatives to strengthen the ER framework and improve operational effectiveness.
• Leverage ER data, case trends and insights to identify emerging risks and recurring themes, diagnose root causes and develop proactive solutions across the region.
• Contribute to a coordinated and consistent regional ER approach, sharing best practices and strengthening ER standards and capability across the team.

Qualifications

• Minimum 3 years of relevant Employee Relations experience, preferably in a fast paced, complex organisation.
• Strong ER experience in both the UK and France is required; experience in other EMEA markets is a plus.
• Experience working in matrix organisations and across different cultures, with the ability to adapt to change and ambiguity.
• Strong stakeholder management and business partnering skills, with the ability to build trusted relationships with HRBPs and business leaders.
• Strong judgement, communication and problem solving skills, with the ability to provide practical and risk based ER advice.
• Resilient, self motivated and able to work independently, with strong ownership, attention to detail and a continuous learning mindset.

Important Note: Please be advised that this job posting is on behalf of a third party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.