Employee Relations Manager

JR United Kingdom; Luton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading organization is seeking an Employee Relations Manager to join their HR team in Luton. The position involves providing expert advice on employee relations matters, enhancing HR policies, and leading casework management. The ideal candidate will possess a Chartered CIPD qualification and demonstrate substantial HR experience, ready to influence change and foster a positive workplace culture.

Qualifications

• Significant experience advising managers and working in a unionized environment.
• Strong understanding of employment law and HR best practices.
• Confidence in managing complex ER casework.

Responsibilities

• Deliver high-quality, customer-focused ER service and professional advice.
• Adhere to procedures for effective governance and central management.
• Oversee management of HR formal casework, including hearings.

Skills

Employee Relations

HR best practices

Employment law

Education

Chartered CIPD membership

Job description

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Employee Relations Manager, Luton, Bedfordshire

Client:

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Position: Employee Relations Manager

Location: Kingston Upon Thames

Type: Permanent

The Role

Are you an experienced HR professional with a passion for employee relations and driving forward a fair, consistent, and people-focused approach to workforce matters? We’re seeking a skilled Employee Relations Manager to join our friendly and supportive HR & OD team.

In this role, you’ll be responsible for delivering a high-quality, customer-focused ER service, providing clear, professional advice on a wide range of employee relations matters including disciplinary, grievance, and attendance management. You’ll play a key part in simplifying and improving HR policies and practices across our partner organizations, helping to shape a modern and consistent approach to people management.

You’ll work closely with a Senior HR Advisor and HR & OD Apprentice, and collaborate with legal and other external partners where needed, to support effective service delivery. This is a great opportunity to influence change, support culture development, and contribute to a progressive People & OD strategy.

Main Duties and Responsibilities

• Work with our employment policies and approach to casework management
• Facilitate informal resolution, where possible and appropriate to do so
• Influence delivery from our shared service operations to and for RBK requirements in a planned way, where possible
• Adhere to agreed procedures to maintain effective governance and central management of terms, conditions, and contracts (including policy version control)
• Oversee and undertake casework including attending hearings to demonstrate responsive actions to workforce issues for 2024/25, including sickness absence, mental health, and wellbeing concerns
• Highlight risks of ET claims and financial exposure
• Ensure investigation timelines are monitored and escalated when delays occur, providing mitigating actions to reduce negative impacts
• Support service delivery improvements, visible and proactive training on policies and culture, and empower managers
• Review, develop, and implement HR policies and operational processes to foster continuous improvement and customer focus
• Provide specialist policy and procedural advice to HR, OD, and service management
• Make recommendations to managers, identify risks, and opportunities for early resolution
• Oversee management of HR formal casework, including panel constitution and representation

Skills & Experience

• Chartered CIPD membership or equivalent knowledge and experience
• Significant experience advising managers and working in a unionized environment
• Strong understanding of employment law, HR best practices, and organizational development
• Confidence in managing complex ER casework and supporting organizational change
• A collaborative, solutions-focused, and professional approach

The role may occasionally require irregular working patterns with reasonable notice to attend events and meetings. The post holder should be willing to work flexibly during these periods.