Employee Relations Manager

SEPHORA; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the beauty retail sector is seeking an Employee Relations Manager to foster a positive workplace culture across its UK stores. This role involves managing employee relations cases, driving engagement initiatives, and ensuring compliance with employment law. The ideal candidate will have in-depth experience in HR practices, excellent communication skills, and a commitment to building an inclusive culture.

Benefits

Opportunities for growth and learning

Supportive community and inclusive culture

Qualifications

• Deep experience in employee relations and knowledge of UK employment law.
• Ability to navigate complex situations with discretion and empathy.
• Strong communication and coaching skills.

Responsibilities

• Lead investigations, grievances, and disciplinary cases.
• Develop HR policies to ensure compliance with UK law.
• Coach managers on conflict resolution and communication.

Skills

Communication

Conflict Resolution

HR Best Practices

Data Analysis

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The Opportunity

At Sephora, we’re more than just a beauty destination - we’re a people-first business. We're looking for an experienced Employee Relations Manager to join our Retail HR team and help shape a workplace culture where our people feel supported, heard, and empowered to thrive.

In this role, you’ll act as a trusted advisor to our Store leadership and employees, managing complex employee relations cases, supporting engagement initiatives, and ensuring our policies reflect both legal compliance and best practice. You’ll play a key part in driving a positive, inclusive and high-performing culture across our UK retail network.

You Will Also Be Responsible For

• Leading on employee relations matters including investigations, grievances, and disciplinary cases - ensuring fair, timely, and consistent resolution
• Partnering with HR Business Partners to support Store Managers and field leaders in managing employee matters effectively and confidently
• Reviewing and developing HR policies and procedures to ensure compliance with UK employment law and alignment with our people-first values
• Coaching and upskilling managers in employee relations best practice, conflict resolution, and effective communication
• Supporting engagement and inclusion initiatives that foster a positive working environment across our stores
• Analysing ER trends and data, identifying opportunities to improve culture, policies and ways of working
• Delivering clear, confident guidance to all levels of the business on sensitive or complex people issues
  
  

What You’ll Bring

With deep experience in employee relations, you bring a strong understanding of UK employment law, HR best practice and how to support managers through the full spectrum of employee issues. You’re confident navigating complex and sensitive situations, always acting with discretion, empathy and professionalism.

You’re a natural communicator and coach, with the ability to influence and build trust across all levels. Whether you’re drafting policy, leading an investigation, or training managers on how to have better conversations - you’re focused on driving positive outcomes and creating a great place to work.

Our Ideal Candidate Will Also Possess

• Experience working in a retail or customer-focused environment
• Strong knowledge of UK employment law and HR policy
• Excellent written and verbal communication skills
• A calm, solutions-focused approach to resolving conflict
• The ability to work independently while partnering closely with key stakeholders
• A passion for employee engagement and building inclusive culture
  
  

This role offers a unique opportunity to shape the employee experience at Sephora and drive positive workplace culture within a fast-paced retail environment. If you’re passionate about fostering a supportive and engaged workforce, we’d love to hear from you!

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
  
  

Join us and belong to something beautiful.