Employee Relations Manager

Mtvh; Beeston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Metropolitan Thames Valley Housing is seeking an Employee Relations Manager for a fixed-term 6-month contract based in Beeston. You will provide expert advice on complex employment matters, act as escalation point for the People team and oversee case management to ensure timely, policy-aligned outcomes.

You will coach managers through high-risk cases, work with Heads of People, external legal providers and trade unions, and drive improvements in policy and process while modelling our values of

Qualifications

• At least five years’ experience at a similar level managing complex employee relations in a customer-focused, multi-disciplinary organisation.
• A relevant HR qualification and CIPD membership.
• Strong knowledge of UK employment law and proven experience advising managers on complex, high-risk cases from start to finish.
• Experience managing ACAS and Employment Tribunal cases, working with external legal providers and trade unions.
• Experience supporting organisational change, restructures and TUPE activity.
• The confidence to coach managers on performance and conduct matters, handle difficult conversations and remain objective in conflict situations.

Responsibilities

• Provide expert, practical advice and guidance on complex employment matters across MTVH.
• Act as the technical escalation point for People Advisors and Assistants, helping deliver high-quality case management in line with policies, standards and UK law.
• Lead individual cases and collaborate with Heads of People, external legal providers and trade unions to identify risks and fair outcomes.
• Oversee the Case Management Tracker and regular reporting, using trends to recommend policy and process improvements.
• Coach managers and colleagues through complex and high-risk cases across the organisation.
• Role-model MTVH values: Care, Dare, Collaborate and Own.

Job description

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

Fixed Term Contract for 6 months based in Beeston

As our Employee Relations Manager, you’ll provide expert, practical advice and guidance on complex employment matters across MTVH. You’ll be the technical escalation point for our People Advisors and Assistants, helping the team deliver high-quality, timely case management in line with our policies, service standards, KPIs and UK employment legislation.

You’ll build trusted relationships across the People Team and wider organisation, coaching managers and colleagues through complex and high-risk cases. This will include ACAS, Employment Tribunal and TUPE matters, organisational change and restructures. When needed, you’ll lead individual cases and work closely with Heads of People, external legal providers, Payroll colleagues and trade union representatives to identify risks and achieve fair, well-reasoned outcomes.

You’ll oversee the Case Management Tracker and regular reporting, using case trends and external developments to recommend policy and process improvements, practical guidance and learning interventions. This is an opportunity to combine deep technical expertise with coaching, collaboration and continuous improvement while role-modelling our values of Care, Dare, Collaborate and Own.

What you'll need to succeed

• At least five years’ experience at a similar level managing complex employee relations in a customer-focused, multi-disciplinary organisation.
• A relevant HR qualification and CIPD membership.
• Strong knowledge of UK employment law and proven experience advising managers on complex, high-risk cases from start to finish.
• Experience managing ACAS and Employment Tribunal cases, working with external legal providers and trade unions.
• Experience supporting organisational change, restructures and TUPE activity.
• The confidence to coach managers on performance and conduct matters, handle difficult conversations and remain objective in conflict situations.
• Strong analytical skills, with experience interpreting case data, identifying trends and turning insight into practical recommendations.
• Excellent communication, influencing and stakeholder-management skills, supported by sound judgement, integrity and discretion.
• The ability to manage competing priorities, deliver accurately to tight deadlines and work effectively across teams.
• Confidence using Microsoft Excel and Microsoft 365 collaboration tools