Employee Relations Case Manager

ICAP; Greater London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

TP ICAP in London is seeking an Employee Relations Manager to deliver proactive ER support within HR and business managers. You will lead disciplinary matters, provide guidance on performance, conduct, redundancies, and settlements, and train officers, focusing on compliant, consistent outcomes.

The role requires strong stakeholder management and a collaborative, team-based approach across Compliance and Legal, with a drive to improve ER processes and policies.

Qualifications

• Demonstrable ER case management in front office, financial services.
• Strong understanding of employment law and risk management.
• Hands-on experience with ER matters such as conduct and complaints.
• Experience with business restructuring like headcount reductions and TUPE.
• Team player who can advise across stakeholders.

Responsabilités

• Minimise risk of employee issues by managing internal disciplinary processes and formal complaints; draft documentation and liaise with independent hearing officers.
• Provide guidance to HR Advisory on end-to-end ER matters including performance, conduct, redundancies, settlements, and sick absence processes.
• Ensure consistency of ER process and outcomes; review toolkits and guidance.
• Develop and deliver training for independent hearing officers, HR Advisory, managers, and employees.
• Support HR Business Partners and leadership with resolution for complex ER matters.
• Maintain relationships with key internal stakeholders including Compliance and Legal; provide updates to HR leadership.
• Contribute to policy development aligned with legal requirements and strategic objectives.
• Facilitate internal Committee meetings and promote a progressive ER culture.
• Oversee MI collection and trending; inform conduct reviews with data.

Connaissances

ER case management

Employment law understanding

ER issues handling

Headcount reduction experience

Team player

Formation

Legal background

Description du poste

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The role sits within HR and partners with HR and business managers in the delivery of a proactive employee relations offering. This is an individual who can quickly build relationships as a trusted advisor through their ability to effectively and pragmatically communicate, delivering consistent and clear advice on Employee Relations (“ER”) issues. Working as part of a team is key to being successful in this role.

Role Responsibilities

The purpose of the role is to minimise risk of employee issues through:

• Management of the internal processes for disciplinary matters and formal complaints; preparing and reviewing case related documentation; working with independent hearing officers; drafting outcome letters and reporting/following up on any recommendations and conclusions;
• Providing guidance and direction to HR Advisory partners on end to end employee relations matters including but not limited to: performance, capability, conduct, redundancies, settlement agreements, exit discussions and sickness absence process. This includes reviewing and drafting documentation;
• Ensuring consistency of process and outcomes when managing employee related risk through the documentation and review of toolkits and guidance;
• The development and delivery of training for independent hearing officers, HR Advisory, managers and employees;
• Providing problem resolution/support to HR Business Partners, HR leadership team and business leaders for all complex ER matters;
• Ensuring that the relationship between TP ICAP and its employees is managed appropriately, identifying key risks to the business and to the HR leadership team;
• Supporting policy development in line with best practice, legal requirements and in support of strategic objectives;
• Convening and facilitating internal Committee meetings;
• The promotion of a progressive culture through the management of ER cases;
• Effectively managing relationships with key internal stakeholders working closely with and also ensuring that functional boundaries are acknowledged and adhered, particularly with Compliance and Legal functions;
• Providing the HR global leadership team with regular updates and overseeing the production of statistical reporting;
• Collaboration with control partners on all aspects of conduct management;
• Receiving and reviewing management information (MI) relating to breaches and trends; and considering this information when reviewing conduct;

Experience / Competences

Essential

• Demonstrable experience with ER case management within a front office, Financial Service environment
• Sound understanding of employment law and the practical application in managing employee related risk
• Significant hands‑on experience of dealing with ER matters such as conduct and complaints, employee sickness/health & wellbeing, performance management, employment disputes, including within a front office Financial Services environment
• Experience in dealing with business restructuring such as head count reduction, TUPE, office moves, etc.
• Wants to work as a team player and enjoys discussing and advising on employee related topics
• Collaborates with stakeholders within and outside of the immediate department ‘to get the job done’

Desired

• Legal background

Role Band & Level: Manager, 7

#LI-Hybrid #LI-MID

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - 135 Bishopsgate - London