Employee Relations Case Manager

ICAP Energy AS; Greater London; Hybride; GBP 75 000 - 110 000; Plein temps

Résumé du poste

TP ICAP, based in London, is seeking an Employee Relations Manager to partner with HR and business leaders, delivering proactive ER advice and pragmatic guidance across the group’s financial services landscape.

You will manage disciplinary matters, grievances, performance and conduct issues, guide restructures and TUPE, develop training for HR teams and managers, and provide trusted support to the HR leadership while fostering a collaborative, compliant culture.

Qualifications

• Demonstrable ER case management experience in a front office, financial services environment.
• Strong understanding of employment law and its practical application to risk management.
• Hands-on experience with ER matters such as conduct, complaints, sickness, performance management and disputes in financial services.
• Experience with business restructuring such as headcount reductions, TUPE, office moves, etc.
• Team player who can advise on employee topics and work with multiple stakeholders.

Responsabilités

• Manage internal processes for disciplinary matters and formal complaints; prepare and review case documentation; collaborate with independent hearing officers; draft outcome letters and follow up on recommendations.
• Provide guidance and direction to HR Advisory partners on end-to-end employee relations matters including performance, capability, conduct, redundancies, settlement agreements, exit discussions and sickness absence; review and draft documentation.
• Ensure consistency of ER processes and risk-related documentation and guidance.
• Develop and deliver training for independent hearing officers, HR Advisory, managers and employees.
• Provide problem resolution support to HR Business Partners, HR leadership, and business leaders for complex ER matters.
• Monitor relationship with TP ICAP employees and identify risks to the business and HR leadership.
• Support policy development aligned with best practice, legal requirements, and strategic objectives.
• Arrange and facilitate internal Committee meetings; promote a progressive culture through ER case management.
• Collaborate with Compliance and Legal to align ER activity and responses.
• Review management information related to breaches and trends to inform conduct reviews.

Connaissances

ER case management

Employment law

ER matters handling

Restructuring experience

Team player

Stakeholder collaboration

Formation

Legal background

Description du poste

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The role sits within HR and partners with HR and business managers in the delivery of a proactive employee relations offering. This is an individual who can quickly build relationships as a trusted advisor through their ability to effectively and pragmatically communicate, delivering consistent and clear advice on Employee Relations (“ER”) issues. Working as part of a team is key to being successful in this role.

Role Responsibilities

• Management of the internal processes for disciplinary matters and formal complaints; preparing and reviewing case related documentation; working with independent hearing officers; drafting outcome letters and reporting/following up on any recommendations and conclusions;
• Providing guidance and direction to HR Advisory partners on end to end employee relations matters including but not limited to: performance, capability, conduct, redundancies, settlement agreements, exit discussions and sickness absence process. This includes reviewing and drafting documentation;
• Ensuring consistency of process and outcomes when managing employee related risk through the documentation and review of toolkits and guidance;
• The development and delivery of training for independent hearing officers, HR Advisory, managers and employees;
• Providing problem resolution/support to HR Business Partners, HR leadership team and business leaders for all complex ER matters;
• Ensuring that the relationship between TP ICAP and its employees is managed appropriately, identifying key risks to the business and to the HR leadership team;
• Supporting policy development in line with best practice, legal requirements and in support of strategic objectives;
• Convening and facilitating internal Committee meetings;
• The promotion of a progressive culture through the management of ER cases;
• Effectively managing relationships with key internal stakeholders working closely with and also ensuring that functional boundaries are acknowledged and adhered, particularly with Compliance and Legal functions;
• Providing the HR global leadership team with regular updates and overseeing the production of statistical reporting;
• Collaboration with control partners on all aspects of conduct management;
• Receiving and reviewing management information (MI) relating to breaches and trends; and considering this information when reviewing conduct;

Experience / Competences

Essential

• Demonstrable experience with ER case management within a front office, Financial Service environment
• Sound understanding of employment law and the practical application in managing employee related risk
• Significant hands‑on experience of dealing with ER matters such as conduct and complaints, employee sickness/health & wellbeing, performance management, employment disputes, including within a front office Financial Services environment
• Experience in dealing with business restructuring such as head count reduction, TUPE, office moves, etc.
• Wants to work as a team player and enjoys discussing and advising on employee related topics
• Collaborates with stakeholders within and outside of the immediate department ‘to get the job done’

Desired

• Legal background

Role Band & Level: Manager, 7

#LI-Hybrid #LI-MID

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - 135 Bishopsgate - London