Coordinator - Contingent Workers

Harrods; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Harrods is seeking a Contingent Workforce Coordinator to support the end-to-end lifecycle of agency workers and contractors. You will work with hiring managers, suppliers and internal teams to onboard, manage and offboard contingent staff, ensuring compliance and a seamless experience.

You’ll review documentation, manage contracts and records, and contribute to governance processes while maintaining accurate data in Workday.

Qualifications

• Experience in recruitment coordination or contingent workforce management.
• Knowledge of workplace regulations and staff onboarding processes.
• Ability to manage multiple stakeholders and keep accurate records.

Responsibilities

• Coordinate onboarding, extension, change and offboarding of agency workers and contractors.
• Ensure compliant engagement in line with AWR, IR35 and GDPR.
• Handle administration: assignment requests, contracts, POs, invoices, worker documentation.
• Review Right to Work and criminal record checks; escalate concerns.
• Issue contracts via Adobe DocuSign; maintain worker records in systems.
• Conduct regular audits to support compliance and data accuracy.
• Be a point of contact for hiring managers, suppliers and workers.
• Build relationships with recruitment agencies and MSPs.
• Support seasonal workforce mobilisation and governance activities.

Skills

Recruitment coordination

Contingent workforce

HR administration

Workday

Stakeholder management

Attention to detail

Communication

Tools

Workday

Job description

Our Talent Acquisition team are now looking for a Contingent Workforce Coordinator to support the engagement and management of agency workers and contractors across Harrods. This is an exciting opportunity to join a collaborative and fast-paced team, helping to deliver a seamless experience for contingent workers, hiring managers and suppliers. You'll play a key role in ensuring our temporary workforce is onboarded, managed and offboarded efficiently, while maintaining compliance and supporting the changing needs of the business throughout the year.

About the Role

In this role, you will be responsible for supporting the end-to-end lifecycle of contingent workers, including agency workers and contractors. Working closely with hiring managers, recruitment suppliers and internal stakeholders, you will help ensure workers are engaged efficiently, compliantly and in line with business requirements. You will act as a key point of contact throughout the contingent worker journey, providing guidance and support while delivering a high-quality service. You'll also play an important role in maintaining accurate records, supporting governance processes and ensuring compliance with relevant legislation and internal policies.

Day-to-day, you will:

• Coordinate the onboarding, extension, change and offboarding of agency workers and contractors.
• Support the compliant engagement of contingent workers in line with company policies and UK legislation, including AWR, IR35 and GDPR requirements.
• Manage associated administration, including assignment requests, contract extensions, purchase orders, invoice processing and worker documentation.
• Review and validate key compliance documentation, including Right to Work checks and criminal record checks, escalating any concerns where appropriate.
• Issue contracts and associated documentation through Adobe DocuSign.
• Maintain accurate worker records within Workday and other systems, ensuring all changes are recorded promptly and accurately.
• Conduct regular audits of worker records and documentation to support compliance and data accuracy.
• Act as a key point of contact for hiring managers, suppliers and contingent workers, responding to queries and providing guidance on processes and policies.
• Build effective working relationships with recruitment agencies, consultancies and managed service providers.
• Support seasonal workforce mobilisation and other contingent workforce initiatives as required.
• Work closely with Talent Acquisition, HR, Legal, Procurement and Finance teams to support governance and workforce planning activities.
• Identify opportunities to improve processes, enhance efficiency and deliver a consistently positive stakeholder experience.

About You

You will be a highly organised and detail-oriented coordinator who enjoys working in a fast-paced environment and building strong relationships with a wide range of stakeholders. You'll be comfortable managing multiple priorities, maintaining accurate records and ensuring processes are followed with a high degree of accuracy and compliance.

You will have:

• Previous experience within recruitment coordination, contingent workforce management, HR administration or a similar operational role.
• A good understanding of contingent workforce processes and relevant legislation, including Agency Workers Regulations (AWR), IR35 and GDPR.
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent attention to detail and a commitment to maintaining accurate records and documentation.
• Experience working with HR or recruitment systems, with knowledge of Workday being advantageous.
• Strong communication and stakeholder management skills, with the confidence to work with hiring managers, suppliers and workers at all levels.
• A proactive and solutions-focused approach to problem solving.
• The ability to work collaboratively across teams while also managing responsibilities independently.
• A customer-focused mindset and a commitment to delivering a high-quality service.

This is a fantastic opportunity to play an important role in supporting Harrods' contingent workforce strategy while contributing to an exceptional experience for our hiring managers, suppliers and workers.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent Department: Talent Acquisition Operations (Jessica Josephs) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.