Client Services Officer
Alpha UK
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Benefits offered by this job
Job summary
Corpay is hiring a Client Services Officer in London to support onboarding and ongoing client lifecycle management for a global portfolio. You will work with Sales, Compliance, Operations, and Banking Partners to deliver high-touch service while ensuring regulatory compliance.
You will report to the Client Services Manager and participate in continual process improvements, maintaining strong client relationships and efficient operations in a fast-paced environment.
Qualifications
- Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
- Knowledge of KYC and AML documentation requirements.
- Strong client relationship management and stakeholder engagement skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to delivering accurate work.
- Effective time management and organisational abilities.
- Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
- Demonstrated ability to work proactively in a fast-paced environment.
- Strong collaboration skills and a team-oriented mindset.
- Commercial awareness and a commitment to delivering outstanding client outcomes.
- Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.
Responsibilities
- Support clients throughout the entire client lifecycle, from onboarding through ongoing account management.
- Manage client service requests and deliver a high-touch service experience across a global client portfolio.
- Process client reviews and ensure Service Level Agreements are consistently achieved.
- Maintain strong relationships with internal stakeholders, banking partners, and clients.
- Collaborate with Front Office teams before and after sale to support client retention and satisfaction.
- Investigate and resolve client and internal queries in a timely and professional manner.
- Identify opportunities to improve client servicing and operational efficiencies.
- Participate in business and operational projects while ensuring requirements are fully understood and delivered.
- Monitor adherence to departmental processes, procedures, and regulatory requirements.
- Support KYC and AML-related activities and maintaining accurate client records.
- Deliver work accurately and efficiently while managing multiple priorities and deadlines.
- Contribute to a culture of continuous improvement, accountability, and service excellence.
Skills
Job description
Corpay is currently looking to hire a Client Services Officer on a permanent basis within our Alpha Group division. This position falls under our Corporate Payments line of business and is based in our London office. In this role, you will support the delivery of exceptional client service across a portfolio of global accounts, managing client onboarding, account maintenance, payment-related activities, and operational processes while ensuring service excellence and regulatory compliance. You will report directly to the Client Services Manager and regularly collaborate with Sales, Compliance, Operations, Front Office teams, Banking Partners, and external clients.
As a Client Services Officer, Corpay will set you up for success by providing:
- Assigned workspace in the London office
- Company-issued equipment
- Formal, hands-on training
- Supporting clients throughout the entire client lifecycle, from onboarding through ongoing account management.
- Managing client service requests and delivering a high-touch service experience across a global client portfolio.
- Processing client reviews and ensuring Service Level Agreements are consistently achieved.
- Maintaining strong relationships with internal stakeholders, banking partners, and clients.
- Collaborating with Front Office teams before and after sale to support client retention and satisfaction.
- Investigating and resolving client and internal queries in a timely and professional manner.
- Identifying opportunities to improve client servicing and operational efficiencies.
- Participating in business and operational projects while ensuring requirements are fully understood and delivered.
- Monitoring adherence to departmental processes, procedures, and regulatory requirements.
- Supporting KYC and AML-related activities and maintaining accurate client records.
- Delivering work accurately and efficiently while managing multiple priorities and deadlines.
- Contributing to a culture of continuous improvement, accountability, and service excellence.
- Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
- Knowledge of KYC and AML documentation requirements.
- Strong client relationship management and stakeholder engagement skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to delivering accurate work.
- Effective time management and organisational abilities.
- Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
- Demonstrated ability to work proactively in a fast-paced environment.
- Strong collaboration skills and a team-oriented mindset.
- Commercial awareness and a commitment to delivering outstanding client outcomes.
- Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
#LI-WK1 #LI-Onsite
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.
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