Employee Benefits & Operations Assistant

Brooks Macdonald Group; Altrincham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

In-office 3 days/week

Equal opportunity employer

Job summary

Brooks Macdonald Group seeks an Employee Benefits & Operations Assistant in Altrincham to oversee group pension schemes and benefits administration. You will prepare analyses, coordinate with clients and insurers, and ensure accurate, timely processing of joiners and leavers while supporting compliance and reporting.

The role emphasizes strong communication, attention to detail, and collaboration within a team, with a demand for 3 days in the office per week and a commitment to excellent client

Qualifications

• Experience in financial services administration, specifically group schemes, is required.
• Ability to prepare group risk and pension analyses and present findings clearly.
• Strong communication and organizational skills are essential.

Responsibilities

• Prepare group risk and group pension scheme analyses and draft client reports.
• Support preparation and submission of pension payment files and process changes within deadlines.
• Liaise with clients and insurance companies on general and technical queries, including claims.
• Ensure accurate maintenance of client records and compliance with procedures.
• Manage workload to meet SLAs and keep consultants updated on progress.

Skills

Word skills

Excel skills

Communication skills

PC literate

Tools

Microsoft Word

Microsoft Excel

Job description

## Employee Benefits & Operations AssistantApply: Altrincham: Full time: Posted 27 Days Ago: End Date: September 25, 2026 (4 days left to apply): JR109Brooks Macdonald Group plc is one of the UK's leading wealth management firms, recognised for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK.We offer fulfilling careers in an inclusive culture that values diversity, ambition and rewards high performance.Our values (we call them our guiding principles) underpin our culture and are at the heart of everything we do:* we do the right thing* we are connected* we care* we make a differenceWe welcome talented people from all backgrounds who live our guiding principles and are focused on ensuring good outcomes for our clients.Role Overview:To ensure the smooth running of the various employee benefits and group pension schemes for our corporate clients whilst delivering an excellent service.Role Responsibilities:* Prepare group risk and group pension scheme analysis, undertake research of cover and providers, draft reports and product recommendations for presentation to clients and/or reports for sending to clients in conjunction with Compliance* Support with preparation and submission of pension payment files, ensuring all new joiners, leavers and employee changes are accurately processed and submitted within required deadlines.* To liaise with clients and insurance companies in respect of general and technical queries, including claims on behalf of clients* To clearly understand the make-up of all group schemes and the service that you are required to deliver to each client* Ensure that processes and procedures in place are clearly understood and followed at all times* Manage your workload ensuring that activities are dealt with within agreed SLA’s and consultants are updated with any delays / progress on cases where appropriate* Build relationships with consultants and ensure that you provide a good level of service to them to enable the building of good commercial relationships with our clients* Liaise with Insurance Companies in relation to product updates and launches of new products, ensure that consultants are kept up to date with changes* Ensuring client records are accurately maintained and kept up to date at all times* Comply fully with all compliance regulations & requirements as per company processesKnowledge, Skills and Experience:* Intermediate Word & Excel skills* PC Literate* Excellent communication skills* Previous financial services administration experience in the group scheme areaDesirable requirements:* GR1 – Group Risk* CF4/R04 & CF1 or CF4/R04 & FA2We value different ways of working and actively promote flexible working across our business. Collaboration is important to us as a firm, with employees required to be in the office 3 days a week, and each team having a core in-office day per week. We’re committed to promoting equal employment opportunities and positively encourage applications from suitably qualified candidates regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.