Employee Benefits & Operations Assistant

Brooks Macdonald; Altrincham; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Brooks Macdonald Group plc is seeking an organised administrator to join our employee benefits and group pension support team for corporate clients. You will handle group risk and pension scheme analysis, process joiners and leavers, and deliver high-quality service with attention to compliance.

Based in the UK with hybrid working, you will liaise with clients and insurers, maintain records, and ensure deadlines are met, supporting consultants and building strong relationships across our

Qualifications

• Intermediate Word and Excel skills required.
• PC literate with good communication.
• Previous financial services administration experience in group schemes.
• Excellent communication skills.

Responsibilities

• Prepare group risk and group pension scheme analysis, draft reports and recommendations.
• Support pension payment file processing for joiners, leavers and changes.
• Liaise with clients and insurers on queries and claims.
• Ensure understanding of group schemes and services delivered to each client.
• Maintain processes and ensure compliance and deadlines.
• Manage workload to meet SLAs and update consultants.
• Build relationships with consultants to secure strong client service.
• Keep consultants updated on product changes from insurers.
• Maintain accurate client records at all times.
• Comply with all regulatory requirements.

Skills

Group Risk

Pension Administration

Client Liaison

Excel/Word

Job description

Brooks Macdonald Group plc is one of the UK's leading wealth management firms, recognized for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK.

We offer fulfilling careers in an inclusive culture that values diversity, ambition and rewards high performance.

Our values (we call them our guiding principles) underpin our culture and are at the heart of everything we do:

• we do the right thing

• we are connected

• we care

• we make a difference

We welcome talented people from all backgrounds who live our guiding principles and are focused on ensuring good outcomes for our clients.

Brooks Macdonald Group plc is one of the UK'sleading wealth management firms, recognized for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across theUK.

We see an opportunity to lead the way within our sector in relation to sustainability and responsible investing. We have set a target for our direct footprint to be Net Zero by 2030 and continue to enhance our approach to responsible investment, which includes offering a dedicated service for clients with values-based objectives.

We offer fulfilling careers in an inclusive culture that values diversity, ambition and rewards high performance. Our guiding principles underpin our culture and are at the heart of everything we do:

• we do the right thing

• we are connected

• we care

• we make a difference

We welcome talented people from all backgrounds who live our guiding principles and are focused on ensuring good outcomes for our clients. We're committed to promoting equal employment opportunities and positively encourage applications regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.

Collaboration and knowledge-sharing is important to us as a firm, and we value different ways of working. Employees are required to be in the office three days a week, with flexibility to work from home on the other two days.

Role Overview:

To ensure the smooth running of the various employee benefits and group pension schemes for our corporate clients whilst delivering an excellent service.

Role Responsibilities:

• Prepare group risk and group pension scheme analysis, undertake research of cover and providers, draft reports and product recommendations for presentation to clients and/or reports for sending to clients in conjunction with Compliance

• Support with preparation and submission of pension payment files, ensuring all new joiners, leavers and employee changes are accurately processed and submitted within required deadlines.

• To liaise with clients and insurance companies in respect of general and technical queries, including claims on behalf of clients

• To clearly understand the make-up of all group schemes and the service that you are required to deliver to each client

• Ensure that processes and procedures in place are clearly understood and followed at all times

• Manage your workload ensuring that activities are dealt with within agreed SLA's and consultants are updated with any delays / progress on cases where appropriate

• Build relationships with consultants and ensure that you provide a good level of service to them to enable the building of good commercial relationships with our clients

• Liaise with Insurance Companies in relation to product updates and launches of new products, ensure that consultants are kept up to date with changes

• Ensuring client records are accurately maintained and kept up to date at all times

• Comply fully with all compliance regulations & requirements as per company processes

Knowledge, Skills and Experience:

• Intermediate Word & Excel skills

• PC Literate

• Excellent communication skills

• Previous financial services administration experience in the group scheme area

Desirable requirements:

• GR1 - Group Risk

• CF4/R04 & CF1 or CF4/R04 & FA2

We value different ways of working and actively promote flexible working across our business. Collaboration is important to us as a firm, with employees required to be in the office 3 days a week, and each team having a core in-office day per week.

We're committed to promoting equal employment opportunities and positively encourage applications from suitably qualified candidates regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.