Employee Benefits Account Manager

AON PLC; Birmingham; On-site; GBP 32,000 - 54,000; Full time

Job summary

Aon plc in the United Kingdom is seeking an Employee Benefits Account Manager to support our growing Benefits team. You will manage a portfolio of clients, deliver administrative support, and partner with a Consultant to provide outstanding service.

Key responsibilities include liaising with providers and HR, handling renewals and changes, onboarding new clients, and delivering timely reports and market analyses to strengthen client relationships.

Qualifications

• Proven experience with employee benefits across product lines.
• Strong communication skills, both written and verbal.
• Excellent organisation and ability to prioritise customer needs.
• Detail-oriented and able to work in a fast-paced environment.
• BA or BS degree preferred or equivalent experience.

Responsibilities

• Liaise with product providers, HR and third parties; analyze financial contracts.
• Respond promptly to client enquiries on existing arrangements, renewals and changes.
• Support Consultants to onboard new clients and produce reports and analyses within timeframes.
• Work with the Consultant to exceed service levels and provide information.
• Generate market intelligence and opportunities to develop clients and NFP portfolio.
• Produce policy summaries, reports and portfolio valuations for client reviews.
• Keep knowledge up to date on products and regulatory changes.

Skills

Employee Benefits

Communication Skills

Organisational Skills

Attention to detail

Customer service

Education

BA or BS degree

Job description

Posting Description

We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.

We’re looking for someone with:

• Previous experience with employee benefits across product lines
• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
• Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
• Excellent organisation, who is able to prioritise customer needs above all else
• Attention to detail, being able to work at a fast pace and enjoys being busy
• BA or BS degree preferred or equivalent experience

Using these skills, you’ll be:

• Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
• Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
• Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
• Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
• Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
• Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
• Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
• Keeping up to date with all relevant product, legislative and technical changes, as required

Who is NFP

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks