Empathetic Veterinary Receptionist — 30h, Support Clients

Animal Trust (UK); St Helens; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave 5.6 weeks

Weekend TOIL

Job summary

Animal Trust (UK) is seeking a Veterinary Receptionist to greet clients and their pets, manage appointments, and support the clinic team with administrative and patient-care duties. You will handle payments, diary management, and assist with insurance and client queries in a busy, compassionate hospital environment.

The role emphasizes empathy, organisation, and the ability to work under pressure, with weekend rotations and a 30-hour weekly pattern.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Responsibilities

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Skills

Empathy

Communication

Organisational skills

Job description

Animal Trust (UK) is seeking a Veterinary Receptionist to greet clients and their pets, manage appointments, and support the clinic team with administrative and patient-care duties. You will handle payments, diary management, and assist with insurance and client queries in a busy, compassionate hospital environment.

The role emphasizes empathy, organisation, and the ability to work under pressure, with weekend rotations and a 30-hour weekly pattern.