Empathetic Bereavement Claims Advisor

Legal & General; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus and share schemes

Generous pension contribution

Life assurance

Healthcare Plan (permanent employees)

Job summary

Legal & General (L&G) is a leading UK financial services group, safeguarding people’s financial futures since 1836. We are hiring for a Bereavements specialist in Cardiff on a hybrid basis, with a salary of £24,720.

You will speak to customers or loved ones when a claim is needed, manage your own caseload, and support the customer journey with empathy and accuracy. You will handle inbound calls, listen to individual needs, and provide clear information while recording data across systems,

Qualifications

• Customer-facing role with empathetic communication.
• Ability to listen and understand individual customer needs.
• Strong attention to detail and accuracy when recording information.

Responsibilities

• Handle inbound customer calls in a friendly, empathetic manner.
• Listen to customers and understand their needs.
• Provide accurate information and work towards positive outcomes.

Skills

Customer service

Empathy

Active listening

Attention to detail

Organisational skills

CRM systems

Tools

CRM software

Job description

Legal & General (L&G) is a leading UK financial services group, safeguarding people’s financial futures since 1836. We are hiring for a Bereavements specialist in Cardiff on a hybrid basis, with a salary of £24,720.

You will speak to customers or loved ones when a claim is needed, manage your own caseload, and support the customer journey with empathy and accuracy. You will handle inbound calls, listen to individual needs, and provide clear information while recording data across systems,