Bereavement Support Specialist (Hybrid)

Legalandgeneral; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus plan

Generous pension

Life assurance

Healthcare plan

25 days holiday + public holidays

Job summary

Legalandgeneral in Cardiff is seeking a Bereavements Specialist to support our existing Bereavements team. This full-time role is on a hybrid basis and pays £24,720 per year.

You will handle inbound calls, gather information, and record details across systems, while delivering compassionate service and ensuring regulatory compliance. You will also manage your own caseload and collaborate with colleagues to resolve issues, contributing to a smoother customer journey.

Qualifications

• Commitment to providing a positive customer experience.
• Clear and confident verbal communication across channels.
• Strong listening skills and the ability to adapt to different customers.

Responsibilities

• Handle inbound customer calls with empathy and professionalism.
• Listen to customers and understand their needs.
• Record customer information accurately across relevant systems.
• Take ownership of queries and work with colleagues to resolve them.
• Follow internal processes and regulatory requirements.

Skills

Customer service

Empathy

Verbal communication

Listening

Attention to detail

Organisational skills

CRM systems

Tools

CRM systems

Job description

Legalandgeneral in Cardiff is seeking a Bereavements Specialist to support our existing Bereavements team. This full-time role is on a hybrid basis and pays £24,720 per year.

You will handle inbound calls, gather information, and record details across systems, while delivering compassionate service and ensuring regulatory compliance. You will also manage your own caseload and collaborate with colleagues to resolve issues, contributing to a smoother customer journey.