Emergency & Welfare Call Centre Operator (Temporary)

JobsTrackR; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Job summary

JobsTrackR in Cardiff is seeking a temporary Control Centre Operator to handle incoming and outgoing welfare calls, including emergency and priority calls from vulnerable or elderly customers.

The role involves receiving and responding to a range of inquiries across services, coordinating support, and delivering customer-focused welfare calls. All pre-employment checks including references may be required.

Responsibilities

• Handle a range of calls including emergency and priority welfare calls from vulnerable or elderly customers.
• Coordinate a range of support services and deliver welfare calls to customers across services.

Job description

JobsTrackR in Cardiff is seeking a temporary Control Centre Operator to handle incoming and outgoing welfare calls, including emergency and priority calls from vulnerable or elderly customers.

The role involves receiving and responding to a range of inquiries across services, coordinating support, and delivering customer-focused welfare calls. All pre-employment checks including references may be required.