Emergency Services Receptionist

NHS; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for Band 2 receptionists at NHS within the Emergency Services. Candidates will manage patient registrations, appointment bookings, and support a busy environment requiring multitasking and customer service skills. 37.5 hours per week on a 24/7 rota across multiple sites in Plymouth.

Qualifications

• GCSE Maths and English essential.
• Experience in a similar role preferred.
• Good computing skills necessary.

Responsibilities

• Register patients and book appointments for the Emergency Service.
• Direct patients and relatives to the correct areas.
• Handle sensitive information and escalate concerns as needed.

Skills

Customer service

Keyboard skills

Multitasking

Education

GCSE Maths and English grades 4-9 (A-C)

European Computer Driving Licence

Tools

Microsoft Office

Job description

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services at UHP.

Assisting in the administration for the reception areas in the Emergency Services this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy fast pace environment.

The ability to observe patient confidentiality and maintain a professional manner are essential. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

If you are seeking a challenge and possess the skills required this could be the right job for you. We have 2 positions available for 37.5 hours per week on a 24/7 rota, including nights and weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge.

For an informal chat or to discuss the position in more detail please contact Chelsea Harris, Operational & Quality Lead, via 01752 438132 or [e-mail]

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The post holder will be responsible for the registration of patients, booking patient appointments, and any other administration duties. The reception is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

Reception Duties

To receive and welcome patients and relatives to the department and direct to the waiting area.

Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.

When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.

Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.

Completion of the assault screen for external auditing.

Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.

Understand the process of booking in overseas patients.

Using EDDI to record and audit data for patients referred by 111.

Use SALUS to print wristbands.

Use SALUS for the transfer/discharge of patients.

Book in unknown patients using the unknown patient process.

Postholder must be prepared to witness distressing situations

Book in patients on an ambulance corridor, working with colleagues from SWAST to obtain the correct information. Ensuring ambulances are booked in within a 15 minute target.

Pre-register patients suffering from stroke symptoms.

Pre-register patients categorised by a clinician as either an ED, hospital, or code red trauma.

Person Specification

Qualifications

• GCSE Maths and English grades 4-9 (A-C)
• European Computer Driving Licence

Knowledge & Experience

• Previous demonstrable experience within a similar role
• Previous demonstrable experience working with the general public, in a customer-oriented role
• Similar clerical demonstrable experience within a healthcare organisation
• Numerate, literate
• Good computing skills, including email and Microsoft Office
• Able to enter data accurately onto the computer
• Ability to work well within a busy environment
• Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.