Hotel Receptionist

White Hart Hotel (91380); Exeter; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading pub company as a Hotel Receptionist at Marston's Inns in Exeter! You'll provide exceptional customer service and create a welcoming atmosphere for guests. Whether you're experienced or new to the role, we're looking for friendly individuals with a passion for hospitality. Enjoy flexible hours and various benefits while contributing to a vibrant team culture.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract for job security

£4.50 meal deal option during shifts

Flexible and part-time hours available

High street and online discounts and cashback

Apprenticeship programmes available

Support from Licensed Trade Charity

Qualifications

• Welcoming and approachable personality.
• Proven system skills or willingness to learn.
• Passion for providing great customer service.

Responsibilities

• Provide exceptional customer service from booking to check-out.
• Take payments and deal efficiently with guest requests.
• Work closely with the hotel and pub team to maintain standards.

Skills

Customer service

Computer skills

Job description

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests.As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll:Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.

• Have proven system/ computer skills, or willingness to learn
• Be passionateabout providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.