Emergency Inbound Support Advisor (PSR)

Ant Marketing; Sheffield; On-site; GBP 11,700 - 14,300; Full time

Benefits offered by this job

Full paid training

Supportive work environment

Career development opportunities

Job summary

Ant Marketing in Sheffield is seeking an Inbound Customer Service Advisor to assist clients' Priority Services Register. You will provide essential support during emergencies, ensuring vulnerable customers receive the help they need.

The role offers a starting pay of £13.00 per hour, with shifts primarily from Monday to Saturday, requiring flexibility for 24/7 support during major incidents. Full training is provided in a supportive environment.

Qualifications

• Previous customer service experience, ideally in a contact centre.
• Strong communication and listening skills.
• Ability to maintain professionalism in high-pressure situations.

Responsibilities

• Handle inbound calls from Priority Services Register customers.
• Provide reassurance and support during emergencies.
• Record customer information accurately.

Skills

Customer service experience

Communication and listening skills

Empathetic approach

Attention to detail

Computer literacy

Reliability and flexibility

Job description

Ant Marketing in Sheffield is seeking an Inbound Customer Service Advisor to assist clients' Priority Services Register. You will provide essential support during emergencies, ensuring vulnerable customers receive the help they need.

The role offers a starting pay of £13.00 per hour, with shifts primarily from Monday to Saturday, requiring flexibility for 24/7 support during major incidents. Full training is provided in a supportive environment.