Vulnerable Customer Care Specialist

SSE plc; Perth; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

SSE plc is seeking a Priority Service Advisor based in Perth to support our vulnerable customers, listening to their concerns and ensuring they receive extra assistance. The role requires flexibility to cover Monday to Friday 07:00–20:00 and Saturday 08:00–17:00, with a permanent full-time contract and a salary of £30,684 to £36,666 plus benefits.

You will register new priority customers, input data, manage spreadsheets and SharePoint, and uphold high standards of service with empathy and

Qualifications

• Experience in a customer-focused role, preferably in a fast-paced contact centre.
• Excellent communication skills and a professional telephone manner.
• Strong organisational skills with attention to detail.

Responsibilities

• Speak directly with vulnerable customers to understand their concerns and provide support.
• Register new priority customers on our database and keep it up to date.
• Input data accurately and manage spreadsheets and SharePoint.
• Deliver high-quality work with attention to detail and adhere to regulatory requirements.

Skills

Customer service

Communication skills

Attention to detail

Empathy

Data entry

Organisation

Tools

SharePoint

Spreadsheets

Job description

SSE plc is seeking a Priority Service Advisor based in Perth to support our vulnerable customers, listening to their concerns and ensuring they receive extra assistance. The role requires flexibility to cover Monday to Friday 07:00–20:00 and Saturday 08:00–17:00, with a permanent full-time contract and a salary of £30,684 to £36,666 plus benefits.

You will register new priority customers, input data, manage spreadsheets and SharePoint, and uphold high standards of service with empathy and