Inbound Customer Service Advisor (Emergency Support Line)

Ant Marketing; Sheffield; On-site; GBP 11,700 - 14,300; Full time

Benefits offered by this job

Full paid training

Supportive work environment

Career development opportunities

Job summary

Ant Marketing in Sheffield is seeking an Inbound Customer Service Advisor to assist clients' Priority Services Register. You will provide essential support during emergencies, ensuring vulnerable customers receive the help they need.

The role offers a starting pay of £13.00 per hour, with shifts primarily from Monday to Saturday, requiring flexibility for 24/7 support during major incidents. Full training is provided in a supportive environment.

Qualifications

• Previous customer service experience, ideally in a contact centre.
• Strong communication and listening skills.
• Ability to maintain professionalism in high-pressure situations.

Responsibilities

• Handle inbound calls from Priority Services Register customers.
• Provide reassurance and support during emergencies.
• Record customer information accurately.

Skills

Customer service experience

Communication and listening skills

Empathetic approach

Attention to detail

Computer literacy

Reliability and flexibility

Job description

Inbound Customer Service Advisor (Emergency Support Line)

Sheffield, South Yorkshire

£13.00 per hour | Office Based | Sheffield City Centre

Location: Church Street, Sheffield City Centre
Pay: £13.00 per hour
Hours: Primarily Monday–Saturday, 8:00am–8:00pm

About the Role

Ant Marketing is looking for compassionate and professional Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield.

In this role, you will be handling inbound calls on behalf of our clients' Priority Services Register (PSR). The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.

As part of an emergency response service, the majority of shifts will be scheduled between Monday and Saturday, 8:00am–8:00pm. However, all advisors must be prepared to provide 24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.

What You'll Be Doing

• Answering inbound calls from Priority Services Register customers.
• Providing reassurance, support and accurate information during emergency situations.
• Assessing customer needs and following the appropriate processes.
• Recording customer information accurately on internal systems.
• Working closely with colleagues to ensure customers receive the highest level of service.
• Remaining calm, professional and empathetic, particularly during high-pressure situations.

What We're Looking For

• Previous customer service experience, ideally within a contact centre or telephone-based environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach.
• Strong attention to detail and the ability to accurately record information.
• Good computer literacy and confidence using multiple systems.
• Reliability and flexibility, including the ability to support emergency response requirements when needed.

Please note you will need to have a Basic DBS check, this is arranged and funded by Ant Marketing.

What We Offer

• £13.00 per hour.
• Full paid training and ongoing support.
• A supportive and friendly working environment.
• The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
• Modern office facilities in Sheffield City Centre.
• Career development opportunities within a growing organisation.

If you're someone who enjoys helping others, stays calm under pressure, and wants to be part of a team providing an essential service during times when customers need it most, we'd love to hear from you.

Apply today and become part of a team that makes a real difference when it matters most.