Emergency Department Tracker

UHS; Southampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Job summary

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST is seeking an Emergency Department Tracker. You will ensure patients experience a coordinated journey through the ED and support patient flow, performing patient-centred administration and real-time data entry across clinical systems.

The role involves collaborating with clinicians, nursing staff, therapists, bed managers, and transport teams to meet quality indicators and targets while maintaining high standards of patient care.

Qualifications

• GCSE English and Maths at minimum.
• NVQ3/Diploma or equivalent experience.
• Experience in a multidisciplinary team and customer-facing roles.
• Experience with data input and IT systems.

Responsibilities

• Coordinate the patient journey to ensure a coordinated and streamlined ED process.
• Maintain accurate real-time records of the patient journey within clinical systems.

Skills

Multidisciplinary teamwork

Customer-facing

Data entry

IT skills

Communication at all levels

Weekend work flexibility

Physical stamina

Education

GCSE English and Maths

NVQ3/Diploma or equivalent

Tools

Microsoft Office

Job description

This is an exciting opportunity to join our team as an Emergency Department Tracker, this role includes being responsible for ensuring that patients experience a co-ordinated and streamlined journey through the emergency department, to support patient flow and prevent unnecessary delays. The Tracker provides comprehensive and patient-centred administration ensuring that clinical systems are accurate and reflect the patients journey in real time. In addition to this you will work with a multitude of professions both within and outside of the department (such as clinicians, nursing staff, therapy staff, managers, bed managers and patient transport) to ensure quality indicators and required targets are met.

• Good general educational standards including GCSE or equivalent in English and Mathematics
• Educated to NVQ3/Diploma standard or relevant equivalent experience
• Experience of working within a multidisciplinary team
• Experience in a customer facing role/general public
• Ability to communicate to all levels of personnel and patients, often dealing with sensitive information.
• Experience of data input and administration
• Good IT skills including working knowledge of Microsoft Office packages
• You will need to be able to work weekends, concentrate for extended periods, and be physically able to move around the department and assist with moving patients on trollies to admitting wards on occasions.

Desirable

• Knowledge of medical terminology
• Awareness of the Trust Performance objectives
• Practical knowledge of Trust systems
• Experience working in a clinical hospital environment
• Understanding of emergency patient pathway (A&E Clinical Quality Indicators)

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service.

Benefits

• UHS employees are able to access a range of NHS discounts
• are entitled to a minimum of 35 days paid holiday (pro rata)
• and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.